What Services Does Freeola Offer?

Have you ever signed up for an internet service provider that promised simplicity, affordability, and reliability, only to find yourself facing unexpected limits and service failures? That’s exactly what I experienced with Freeola.

While it may seem like a budget-friendly option in the UK for web hosting and broadband, the reality is far more complex.

Key takeaways from my experience and research:

• Multiple user complaints about reliability and support
• Misleading “free” offers that come with hidden conditions
• Critical gaps in service delivery, especially for business users

So, does Freeola live up to expectations in 2026? Here’s my deep dive into what works,and more importantly, what doesn’t.

What Are Freeola’s Core Services and Who Are They Designed For?

Freeola offers a range of services aimed at UK-based individuals, freelancers, and small businesses, and in our detailed Freeola hosting review, we break down how their affordability-first approach works in practice. Their main selling point is low pricing, but this often comes at the cost of functionality, transparency, and modern hosting features.

The core services include:

• Broadband (as a reseller, not a direct ISP)
• Web hosting, including SSD hosting
• Domain name registration
• Email services like EmailPro
• RQS Website Builder with a “free one-page” promise
• Line rental and phone services (with significant limitations)

These services seem well-suited for non-technical users or hobbyist website owners looking for affordability. But once you dig deeper, serious cracks begin to show.

Why Do Many Users Complain About Freeola’s Email Reliability?

For any modern user or business, email reliability is essential. Freeola’s EmailPro service is marketed as a premium solution, yet multiple users have highlighted frequent, lengthy outages. often without immediate support or meaningful resolution.

David Bell, Dec 16, 2025

Well, here we are in December, 6 months since my last review. Email Pro service has now been down again today for almost 10 hours due to a service/cable provider not having any or enough redundancy in their systems. This just isn’t acceptable for delivering email. I look forward to feedback from Freeola to a commitment to provide a much higher level of protection from significant outages.

Clare Higglesden, Jun 23, 2025

Having been a loyal customer for over 20 yrs (with very few problems), the last month (June 2025) has seen several outages that have caused huge issues for my family. Given I pay for the email pro service, can you inform customers how we will receive recompense for this. Sadly, I have started searching new services, (although I would prefer not to leave) as reliability is vital to me.

EmailPro Reliability Analysis

Criteria	What Freeola Promises	What Users Experience
Email uptime	High reliability	Multiple long outages
Business suitability	Professional-grade service	Fails to meet business needs
Communication during outages	Responsive support	Slow or no updates

For a paid service, the lack of consistent uptime and inadequate incident handling make EmailPro hard to recommend, especially for users who depend on it daily.

Is Freeola’s Website Builder Truly Free or Just a Teaser?

Freeola services promotes its “free one-page website” heavily, but user reviews reveal a critical catch: it only works if you use their RQS website builder. Uploading your own simple HTML page? That’s not possible, unless you pay for SSD hosting.

MARCELO, Nov 19, 2025

TitleMisleading advertising for the “free” One Page hosting
I signed up for Freeola’s “One Page” hosting expecting to upload a simple one-page HTML website. The offer strongly implies that you can host a one-page site for free, but this is not true.
Only after completing the setup did I learn that the service works exclusively with their own RQS website builder. You cannot upload your own one-page site unless you pay for a separate SSD hosting plan. This is a crucial limitation that is not clearly disclosed before signing up.
This omission makes the offer misleading, wastes the customer’s time, and creates a frustrating experience.
Companies should be transparent and upfront about restrictions, especially when promoting “free” services. Based on my experience, I cannot recommend Freeola to anyone expecting honesty and clarity.

Free vs. Paid Hosting Breakdown

Feature	Advertised Benefit	Actual Limitation
Free one-page site	Host a page at no cost	Only with RQS, no HTML uploads
Custom code or design	Implied flexibility	Requires paid plan
Transparency in promotion	Honest marketing	Misleading without full disclosure

This type of “bait and switch” severely undermines trust, especially for users expecting a genuinely free, no-strings-attached option.

Why Do Some Customers Describe Freeola’s Support as Incompetent?

A recurring complaint in Trustpilot reviews is the quality of support, particularly when services go wrong. While technical hiccups can happen to any provider, it’s the response that often determines user satisfaction, and here, Freeola appears to fall short.

Geoff, Jan 31, 2024

taking fees and not providing a service
after many years of using freeola (which autocorrects to free load!) I let my domain name lapse as it wasn’t being used. I found out some time later that I was still being billed for this service and that despite them not providing any service they were still able to bill me. Probably my fault for not cancelling the payment but be careful that you cancel the payment to them if you stop using their service or they will continue to take your money.

These issues suggest not only inadequate customer service but also poor billing transparency, with ongoing charges even after usage stops.

Can Freeola Still Compete as a Reseller in Today’s Broadband Market?

Freeola doesn’t operate its own broadband network, it resells connectivity from larger providers. While this might make services available in more areas, it introduces complexity and delays in resolving technical problems.

When you’re not dealing with the actual service owner, everything from support speed to infrastructure upgrades becomes less reliable.

• No direct control over broadband infrastructure
• Delays in resolving outages due to third-party dependency
• Difficult accountability chain when issues arise

For a provider to remain competitive in 2026, especially in a fast-evolving UK broadband landscape, these are serious disadvantages.

Is Freeola Doing Enough to Keep Its Customers Satisfied?

Freeola is increasingly being questioned on whether it is doing enough to keep its customers satisfied. Beyond isolated complaints, many long-term users feel the service has struggled to evolve in line with modern expectations.

There are recurring concerns around declining service quality, minimal innovation, and support that no longer feels responsive or proactive.

The gradual phasing out of legacy offerings, such as landline rental, has added to the frustration, particularly where there is no clear migration path for existing customers. For today’s more tech-savvy users, the platform can feel restrictive. As a result, even customers with decades of loyalty are now actively reassessing their options.

Here’s What I Really Think About Freeola

As someone who values transparency, consistency, and genuine customer care, I find Freeola difficult to recommend in 2026. While they offer a wide range of services on paper, too many of those come with unspoken restrictions, technical limitations, and unreliable delivery.

If you’re someone who just needs a basic personal homepage and doesn’t mind occasional interruptions, Freeola might be workable. But if you’re running a business, require dependable email, or expect modern service standards, you’re better off exploring alternative providers.