What Are the Pros and Cons of Using EasySpace?

As someone who’s explored various UK hosting services, I decided to give EasySpace a try. On the surface, it appeared to tick many boxes: fast UK servers, free domains, and a user-friendly experience.

But after using it for a while and digging deeper into user reviews and feedback, I discovered some serious concerns that prospective customers should be aware of.

To summarise my findings:

• EasySpace is ideal for UK-focused beginners needing basic hosting
• Support delays and billing complaints are widespread
• Limited scalability makes it unsuitable for growing or global businesses

What Is EasySpace and Who Is It Designed For?

EasySpace is a UK-based web hosting provider that operates under the iomart group. It primarily targets small businesses, individuals, and organisations looking for UK-based hosting solutions. Their offerings include shared hosting, VPS, dedicated servers, domain services, and Microsoft Exchange email.

With all data centres located in the UK, it’s well-positioned for those targeting a domestic audience. However, this same localisation becomes a limitation for websites with international traffic or expansion plans.

Its beginner-friendly setup may be appealing, but it lacks the flexibility and global infrastructure many modern businesses require.

What Are the Key Advantages of Choosing EasySpace for UK Hosting?

Despite the drawbacks, EasySpace Hosting does offer some clear advantages, particularly for users targeting a UK-based audience.

Core Benefits for Local Users:

• Local Performance: UK-based data centres help deliver faster load times and more reliable performance for domestic visitors.
• Freebies and Flexible Plans: A free domain for the first year and optional SSL on some plans can help reduce initial setup costs.
• Simple Management Tools: The Plesk-based dashboard makes basic tasks like backups, restores, and cancellations easy to handle.

Overall, while EasySpace isn’t perfect, these strengths may still appeal to UK-focused websites looking for local performance and manageable hosting tools.

Why Is EasySpace’s Customer Support Often a Point of Frustration?

One of the most common, and serious, complaints about EasySpace is its slow and inconsistent customer support. Many users report waiting days for replies to support tickets, which becomes a major issue when a website is down or facing critical problems.

Some customers even claim they had to reach out via external email accounts such as Hotmail just to receive a response. While support staff are occasionally described as helpful once contact is made, the lack of timely communication causes unnecessary stress and extended downtime.

For a hosting provider, fast and reliable support is non-negotiable, and EasySpace often falls short. This frustration is reflected in Trustpilot reviews, including the following real user feedback:

Davies & Davies

Very Poor Abusive Customer Service!
@Easyspace Having asked for extra storage a year ago have been charged twice for the same package, asked for a refund got the so-called Head of complaints refusing to refund and threatening to close my account down! Only been a customer for 12 years. Zero Customer Service.

Reviews like this highlight why customer support remains a major concern for many EasySpace users.

Is the Billing System at EasySpace Fair or Frustrating?

The billing practices of EasySpace raise several red flags. From unexpected auto-renewals to unclear refund processes, users frequently express dissatisfaction.

• Short refund window: Only 7 days, compared to the industry standard of 30+.
• Lack of transparency: Add-ons and services may be auto-selected at checkout.
• Automatic renewals: Occur without clear advance notice, catching users off guard.
• Refund refusals: Multiple users claim requests for refunds were denied even when made within the specified window.

These issues give the impression of a system designed more for company convenience than customer satisfaction. To see how EasySpace billing compares with other UK hosts, check our in-depth EasySpace review.

What’s the Biggest Drawback of Using EasySpace Long-term?

When using EasySpace over time, several deep-rooted issues become clear, particularly with usability and scalability.

The hosting interface relies on Plesk, which many users find confusing. Tasks like setting up an email account or accessing databases require multiple steps, making it less intuitive for beginners.

Additionally, there’s no one-click install for common platforms like WordPress on lower-tier plans. Instead, users must contact support to install CMS platforms, a tedious and outdated process.

Furthermore, some users have reported uptime inconsistencies despite the advertised 100% uptime guarantee, which can have serious implications for business continuity.

Why Is EasySpace a Risky Choice for International or Growing Businesses?

EasySpace may suit small local websites, but it quickly falls short for those needing global capabilities or room to scale.

Limitation	Impact on Business
UK-only data centres	Poor international performance
No CDN or caching integration	Slow load times outside the UK
No developer tools or scalability	Not suitable for growing or high-traffic websites
No global support infrastructure	Limits expansion to international markets

These restrictions make EasySpace a weak choice for anyone looking to expand internationally or run performance-heavy websites.

My Final Thoughts on EasySpace

Based on my experience and extensive user feedback, EasySpace may be suitable for small hobby websites or basic UK-focused projects, but it falls short for anything more serious.

Slow customer support, billing issues, an outdated control panel, and limited infrastructure make it a weak option for long-term or international use.

I wouldn’t recommend it for growing businesses or users who need reliable support and scalability. While it might work temporarily for a low-maintenance UK site, anyone who values responsive support, flexible services, and global reach should seriously consider alternative hosting providers instead.