Is Stablepoint a Safe Choice for UK Hosting?
Can I confidently say that Stablepoint is a safe choice for hosting a UK website? After digging into its service history, user reviews, and security setup, my answer is… not entirely.
While Stablepoint does include strong technical protections, so many customers report issues with support, migrations, communication, and pricing that I struggle to recommend it without hesitation.
My quick takeaways:
- Security tools look solid on paper
- Real‑world experiences often fall short
- Communication and reliability are common complaints
- Long‑term trust may be a concern
From my perspective, Stablepoint may work for low‑risk sites, but too many red flags appear for me to ignore.
What Security Measures Does Stablepoint Have in Place?
Stablepoint does make a genuine effort when it comes to server-side security. The platform includes modern protection layers such as Imunify360, proactive malware scanning, hardened cloud configurations on Amazon Web Services and Google Cloud, along with free SSL certificates and built-in defence against brute-force attacks. These measures help block many of the most common website threats.
However, strong technical tools alone do not guarantee real-world safety. While features like auto-patching, malware quarantine, and web application firewalls are in place, ongoing customer complaints about outages, slow support, and communication issues raise concerns.
Security also depends on operational reliability, and when that breaks down, even well-protected servers can still put websites at risk. This gap between technical security and real-world delivery is explored in more information in our detailed Stablepoint reviews.
Is Stablepoint Safe for Hosting?
While Stablepoint claims strong security, safety depends on more than antivirus tools. In shared hosting, which Stablepoint Hosting relies on heavily, vulnerabilities elsewhere on the server can spread risk. It only takes one poorly maintained website on the system for performance or security issues to escalate.
This becomes more concerning when coupled with reports of long downtime, delayed responses, and migration chaos. A secure firewall doesn’t help if customers are offline for days.
What Do Some Users Complain About Stablepoint’s Services?
One of the most detailed and concerning reviews about Stablepoint comes from a long-term VPS customer who was moved over after Stablepoint acquired ThePrimeHost.
Their experience highlights how things changed after the takeover, particularly in terms of reliability and support.
Here’s what one 1-star Trustpilot reviewer said about Stablepoint:
BD (Oct 28, 2025)
Slow response times, poor customer service:
I originally had a Managed VPS with ThePrimeHost for many years, which was bought out by Stablepoint. Since Stablepoint has taken over, outages have become more frequent. Servers are not updated. Support is slow to respond and fix actual issues. Once, they even argued with me that an outage was not their responsibility to fix, because their VPS plans are unmanaged. I reminded them that I was a customer with a managed VPS that came with their purchase of ThePrimeHost, and they eventually got around to fixing it MANY hours later. Today, another issue… a missing WHM/ cPanel license file, so I can’t log in to WHM or cPanel. It took 3 1/2 hours to get a response to my ticket, then they claimed they can’t get into my server, despite the fact that I’ve already provided them with the root username and password. Every single time, it’s a shitshow!
Edited to reply to Stablepoint’s response:
There’s nothing complex about the issue. Stablepoint did not renew the cPanel license which caused the issue. We are now at almost 9 HOURS since the issue was reported to them, and it is still NOT RESOLVED. It’s not complicated to renew a cPanel license.
How Reliable is Stablepoint’s Uptime and Server Performance?
Performance is one of the most important elements of hosting, especially for businesses. Stablepoint advertises excellent uptime backed by well‑known cloud providers. Yet real‑world feedback suggests inconsistency.
Performance Snapshot
Factor Claimed Performance Reported Reality
Uptime 99.9% guaranteed Fluctuations based on user reports
Site speed Fast via CDN Can deteriorate during peak load
Reliability Cloud redundancy Failures during migrations or outages
The gulf between technical capability and operational delivery is noticeable.
What Are the Concerns Around Stablepoint’s Pricing and Transparency?
Pricing has been one of the most frustrating areas for Stablepoint customers, and transparency seems to be a recurring issue.
While many hosting providers offer low introductory rates and increase prices upon renewal, Stablepoint has drawn criticism for making substantial price hikes without any warning, a move that understandably causes alarm for long-term users.
One review on Trustpilot highlights this issue vividly:
Osman Ajkić, Jan 9, 2026 – Rated 1 out of 5 stars
“Unannounced 100% price increase. Stablepoint doubled the hosting price without any prior notice and simply sent a new invoice. In 20+ years of working with hosting providers, I’ve never seen such a move. Bad pricing policy, poor communication, and zero respect for customers. I’m moving all my projects away from Stablepoint.”
This kind of experience damages customer trust, especially when there is no clear explanation or proactive communication. Many businesses rely on predictable billing to manage their cash flow, and sudden cost increases, particularly without prior notice, can cause serious operational issues.
Transparency & Pricing Breakdown
Pricing Element Positive Negative
Introductory Rates Attractive entry price Doesn’t reflect long-term costs
Renewal Process Simple for new users Renewal terms not clearly communicated
Invoice Notifications Online billing system Reports of no advance warning on price increases
Overall Value Decent features for price Perceived lack of respect for loyal users
These concerns go beyond numbers, they speak to Stablepoint’s overall approach to customer communication. Whether intentional or not, failure to warn about price changes appears to reflect a disconnect between the company’s internal practices and customer expectations.
Have Migration Issues Damaged Stablepoint’s Reputation?
Forced migrations are one of the biggest complaints about Stablepoint, with many customers saying they were moved with little warning and left dealing with ongoing technical problems.
Email outages, prolonged downtime, and a lack of clear support during these disruptions have caused serious frustration, especially for businesses that depend on reliable communication.
Two Trustpilot reviews highlight the severity of these experiences:
Andrew Taylor, Nov 5, 2025 – We were forced to migrate servers
“We were forced to migrate servers, and while it was supposed to be done on a friday, they waited until monday morning. (at which point they told us it was complete) It is thursday and our company emails still dont work. Horrible company, does not care about clients at all. Asked us not to call anymore until “migration is complete” who knows when that will be. They did no homework on what it would take to succeed in migrating our account and want to blame us and microsoft for the issues. Unreal
It is now tuesday, two weeks later and we still are not through this. No emails now becuase our domain limit size had been reached. Someone should have reviewed how these changes would affect us before migrating our account. Im in shock at the lack of professionalism and communication.”
Jon, Oct 29, 2025 – Looking to move on
“Stablepoint took over our account some time ago. We were actually hosted by a 3rd party but Stablepoint was who we paid. They have now forced us into a migration that I was told was necessary but not a big deal. So the results were that the migration was not completed when expected, spilled into business hours and created many problems and loss of revenue for our company. The support team did little to help. Overall, just a very bad experience. There was nowhere to reply. Where did you reach out to me? I still have not been contacted by phone or email and issues continue with no responses on the latest response on an open ticket.”
Reviews like these paint a consistent picture: problems arise not just from the migrations themselves, but from the lack of preparation, communication and follow‑through.
For businesses on strict timelines, long delays and unresponsive support create both financial and operational risks.
Final Verdict – What I Really Think About Stablepoint’s Safety?
From my first‑person perspective, Stablepoint is not the safest choice for UK hosting if reliability, communication and consistency matter to your business.
Its security stack is strong, and the underlying cloud infrastructure is technically sound, but the number of service failures, migration horror stories, and transparency issues outweigh those benefits.
In short, Stablepoint feels like a platform where the technology is ready, but the company running it still isn’t. For personal blogs or small projects, it may do the job. For organisations who rely on uptime, communication and trust, I would look elsewhere.
