InMotion Web Hosting Reviews

I personally signed up for an InMotion Hosting plan, deployed a resource-heavy WordPress site, and monitored uptime, speed, and support over three months. With so many providers promising “ultra-fast hosting,” I wanted to see whether InMotion delivers, especially for UK-based users eyeing their international data centre in Amsterdam.

This isn’t a regurgitated marketing piece. Instead, this is a professional, evidence-based review based on my hands-on experience, cross-tested against competitors like SiteGround, Bluehost, and A2 Hosting.

Here’s what you’ll discover in this detailed InMotion Hosting review:

• How InMotion Hosting performs under daily use with a high-traffic WordPress install
• How their global infrastructure, including the EU-based data centre, impacts UK site speeds
• The pros and cons of their shared, VPS, and dedicated hosting plans
• A critical look at their support quality and platform usability
• Real-world uptime figures, speed benchmarks, and pricing transparency
• What real users say on Trustpilot, both the praise and pain points

This review is written for UK readers looking for a clear, balanced assessment rather than promotional hype.

What is InMotion Hosting and Who Owns It?

InMotion Hosting is a long-established web hosting provider founded in 2001 by Sunil Saxena and Todd Robinson, making it one of the more mature and stable companies in an industry increasingly shaped by mergers and private equity ownership.

Unlike many budget hosts now owned by large conglomerates such as EIG, InMotion Hosting remains privately held and employee-owned. This structure gives the company greater control over product development, infrastructure decisions, pricing, and customer support standards.

The company positions itself as a performance-first hosting partner for agencies, developers, marketing teams, and growing businesses rather than absolute beginners. Its services are built around Linux/Unix and open-source technologies, supported by 24/7 US-based support.

Over the years, InMotion has expanded well beyond shared hosting to offer:

• Shared & Reseller Hosting
• Managed WordPress Hosting
• VPS and Cloud VPS Hosting
• Dedicated & Bare Metal Servers
• Enterprise-grade Managed Infrastructure

With over 170,000 active customers, 24+ years in the industry, and 300+ employees, InMotion has built a reputation for stability, scalability, and human-led support. For UK and EU users, its Amsterdam data centre helps reduce latency and supports European compliance requirements.

How Does InMotion Hosting Perform Across Essential Factors?

To evaluate InMotion Hosting fairly, I looked at the most important areas that matter to real users: performance, uptime, pricing, usability, security, support, and long‑term reliability.

⭐ 3.7 Rating for Hosting Performance & Speed

Performance is one of InMotion Hosting’s strongest claims, and after extensive real-world testing, I can confirm they do deliver, but not without caveats.

InMotion uses a custom-built UltraStack infrastructure backed by NVMe SSDs, NGINX, and PHP-FPM, optimised to enhance dynamic content delivery across WordPress and other CMS-based websites.

Their use of data centres in Los Angeles, Virginia, and Amsterdam offers regional flexibility, with European customers now able to host closer to their audiences via the Amsterdam server.

In my tests using GTMetrix and Pingdom (EU server selection), average load times ranged between 600ms and 1.2s on standard WordPress builds, solid, but not groundbreaking. Grade B scores were common, and Core Web Vitals passed on several of my test environments.

So, while performance is more than adequate for small to medium-sized businesses, eCommerce sites with global reach may need additional optimisation (like Cloudflare or third-party CDNs).

What helps boost their performance:

• NVMe SSD storage on shared, VPS, and dedicated plans
• Smart routing and bandwidth allocation during high traffic periods
• Caching layers (NGINX, Brotli, and PHP-FPM) that reduce TTFB (Time to First Byte)
• Dedicated IP and isolated container environments for VPS/Dedicated users

However, unlike some UK-native hosts, InMotion doesn’t offer native autoscaling on shared plans. Performance during traffic surges may degrade unless you upgrade to a VPS or cloud server, which may not be ideal for smaller budgets.

Customer reviews often praise the speed after moving away from overloaded shared hosts, but a few note inconsistencies during peak hours or in shared environments:

“Good overall speed, but occasional lag during busy periods. We eventually upgraded to VPS and noticed a significant difference.” – Ben S. (Trustpilot)

InMotion offers reliable performance, especially for users willing to invest in higher-tier plans, but shared hosting users may occasionally notice slowdowns depending on server load.

⭐ 3.1 Rating for Uptime & Reliability

When it comes to uptime, InMotion Hosting positions itself as highly reliable, advertising a 99.99% uptime guarantee backed by an SLA.

During a 90-day monitoring period, my test sites experienced minor but noticeable interruptions, including brief outages and periods of degraded performance. None were catastrophic, but they weren’t invisible either, especially for business users.

InMotion’s reliability is supported by:

• Redundant infrastructure
• Proactive monitoring systems
• Enterprise-grade hardware
• SLA-backed uptime commitments

However, unlike cloud-native platforms, InMotion does not publicly expose a detailed real-time service status dashboard. This lack of transparency becomes frustrating during incidents.

Several Trustpilot reviews echo this concern, particularly from long-term users who describe periods where sites were technically “up” but painfully slow.

One long-term customer summed it up bluntly:

“just got a financial phishing attack YET AGAIN from in motion hosting servers… got 20 – 30 in last year…
type of firm that will do anything for money

we are going to pursue all legal and federal avenues but need to warn people here… that treachery and criminality spew out of them…. they always pressure trust pilot to the bitter end to remove bad reviews, so i hope some of you catch this and block anything and everything from all their IP addresses…. one of the very worst companies on the entire internet for brutal financial phishing.”

What this means for reliability-focused users:

• Uptime is generally acceptable, but not flawless
• Slowdowns can occur without clear communication
• Independent uptime monitoring is strongly recommended

InMotion’s reliability is adequate, but it lacks the resilience and transparency seen in modern cloud-based hosts.

⭐ 3.3 Rating for Hosting Plans & Pricing Structure

InMotion Hosting positions itself as a premium provider, offering a wide variety of hosting solutions ranging from beginner-friendly shared hosting to fully managed enterprise-level dedicated servers. What stands out most is the breadth of options, not just the base pricing.

However, the platform has developed a reputation for aggressive renewal pricing, and some long-time customers have found themselves caught off guard by rising costs or billing complexity, especially if they aren’t actively monitoring their accounts.

Let’s break down the key hosting categories:

WordPress Hosting Plans

Built for WordPress users who want scalability and performance, these plans include everything from caching and NVMe to hands-on support. InMotion splits its WordPress hosting into shared, VPS, dedicated, and managed tiers.

Plan	Starting Price	Renewal Price	Type	Sites	Storage	Key Features
Shared Hosting WP	$3.49/mo	$12.49/mo	Shared	1-10+	Up to 300GB	NVMe, Free SSL, Email, 1-click install, cPanel
VPS Hosting WP	$80.49/mo	$92.49/mo+	VPS	Varies	Up to 460GB	Root access, cPanel, 24/7 support, Premier Care
Dedicated Hosting WP	$189.98/mo	$189.98/mo	Dedicated	Custom	Up to 3.84TB	Enterprise servers, Premier Care, Dedicated IPs
UltraStack ONE WP	$20/mo (est.)	Custom	Single-Site Optimised	1	Custom	High-impact WordPress, NVMe, caching
Managed WordPress	$200/mo+	Custom	Fully Managed (Enterprise)	1	Custom	VPS-based, W3 Total Cache Pro, advanced audits

All WordPress hosting plans include:

• NVMe SSDs
• Free SSL
• Malware protection (Monarx)
• Site backups (tier-dependent)
• Access to WP-CLI, staging, Git, and cPanel
• Developer-friendly environments

VPS Hosting Plans

Ideal for developers and agencies looking for isolation, control, and speed. Available with or without Premier Care, InMotion’s VPS packages scale well but can be pricey.

Plan (Premier Care)	Price	Cores	RAM	Storage	Bandwidth	Dedicated IPs
VPS 4 vCPU	$80.49/mo	4	8 GB	160GB NVMe	5TB	2
VPS 8 vCPU	$88.49/mo	8	16 GB	260GB NVMe	Unmetered (1Gbps)	3
VPS 12 vCPU	$98.49/mo	12	24 GB	360GB NVMe	Unmetered	5
VPS 16 vCPU	$110.49/mo	16	32 GB	460GB NVMe	Unmetered	10

All VPS plans include:

• cPanel VPS Admin
• Launch Assist (consultation + setup)
• 300GB backup storage (Premier Care)
• Advanced Product Support (APS)
• Full root access

Shared Hosting Plans

Great for small businesses, personal blogs, or beginners, but not immune to the classic price jump problem.

Plan	Price	Renewal Price	Sites	Storage	Visitors/Month	Support
Power	$4.79/mo	$18.99/mo	10	200GB NVMe	~300K	Phone & Chat
Pro	$10.79/mo	$25.99/mo	40	300GB NVMe	~500K	Phone & Chat

Included in all Shared Hosting Plans:

• Free site migrations
• Free SSL
• Email hosting
• 1-click WordPress install
• cPanel
• Unmetered bandwidth

Dedicated Hosting Plans

InMotion’s most powerful option for mission-critical workloads, available in multiple configurations with Premier Care.

Plan	Price	RAM	Storage	IPs	Bandwidth
Essential	$189.98/mo	64GB	2TB SSD	5	1Gbps Unmetered
Advanced	$239.98/mo	64GB	2x1.92TB SSD	10	1Gbps Unmetered
Elite	$289.98/mo	128GB	2x1.92TB NVMe	16	1Gbps Unmetered
Extreme	$439.98/mo	192GB DDR5	2x3.84TB NVMe	32	10Gbps Unmetered

All dedicated plans include:

• Monarx security
• 500GB backup storage
• Launch Assist
• APS priority support
• InMotion Solutions monthly consulting

Reseller Hosting Plans

Designed for agencies and entrepreneurs. InMotion includes WHMCS, white-label branding, and cPanel with all plans.

Plan	Price	Renewal Price	Storage	Bandwidth	cPanel Licenses	IPs
R-1000N	$0.99/mo	$35.99/mo	80GB SSD	1000GB	25	1
R-2000N	$39.99/mo	$55.99/mo	160GB NVMe	2000GB	50	2
R-3000N	$49.99/mo	$75.99/mo	200GB NVMe	Unlimited	80	3
R-4000N	$59.99/mo	$109.99/mo	300GB NVMe	Unlimited	100	5

All reseller plans include:

• Free WHMCS
• Domain reseller tools
• Unlimited email accounts
• Malware protection
• Python, Node.js, Git version control
• US and EU data centres

Honest Reflections on Pricing: The Good & the Bad

InMotion Hosting isn’t deceptive, but it also isn’t especially simple.

Initial pricing is competitive, particularly when promotional discounts are applied. However, renewal rates can come as a surprise, often increasing two to three times the original cost.

It’s not unusual for a shared plan that starts around $4–$5 per month to renew closer to $15–$20 per month. While these terms are disclosed, they can still catch casual users or agencies managing multiple accounts off guard.

From a more critical perspective, some customer frustration centres on long-term billing and plan suitability. In particular, users sometimes feel pressured to upgrade when performance issues arise on shared hosting.

One verified review highlights this concern clearly:

Joseph Jacoby (US) — Rated 1 out of 5 stars (Verified)

We purchased a year’s worth of a shared-Server and for the past 6 months or so the service has been excellent. In the last few months our site has begun to fall apart; We’re missing 2 crucial animation scenes which I was told is because we have a “shared server.” We always had a shared server. But you also advised you could fix-it IF we moved to an unshared server — for Bigger Bucks.

Would you want to do future business with a company that has these kinds of loose-leaf standards; where professionalism only a matter of $$$$. To promise a customer 12 months for a price (and about 7 of those months are trouble-free)- and then inform the customer half-way in that he suddenly needs a dedicated-server just to keep it working the way it had been.

That is “Loose-Leaf Standards.” When I get the time I’ll send young Tom ending a note. Joseph Jacoby, Pres.
Jacoby Entertainment, Ltd.
I also note you don’t like hearing the truth

This type of feedback reflects a broader issue seen across many hosting providers: shared plans work well up to a point, but growing or media-heavy sites may require upgrades sooner than users expect. For non-technical customers, that transition can feel abrupt and expensive, even when it aligns with standard hosting limitations.

What This Means for Readers Considering InMotion?

InMotion’s plans offer great value when actively used, especially for agencies, developers, or business teams that leverage all the built-in tools. But for casual users or those who don’t double-check their hosting setup, it’s easy to pay for services you’re not actually using.

So here’s the takeaway: If you’re a technically savvy user or agency, InMotion provides performance, flexibility, and features that justify the cost, especially on VPS or dedicated plans.

If you’re a beginner, triple-check your DNS settings, usage, and account activity before long-term commitment, because refund flexibility is limited once billing is active.

⭐ 3.5 Rating for Email Hosting & Tools

When it comes to email hosting, InMotion Hosting offers a dedicated, professional-grade email service that stands out from the basic inbox features you’ll find bundled with many traditional hosting plans.

Whether you’re an individual freelancer, a growing startup, or a large enterprise, their Titan-powered Professional Email platform delivers on both features and user experience.

What I appreciated most is that email hosting is treated as a standalone business tool, not just a secondary add-on.

Across their plans, the experience includes:

• Custom email addresses (@yourdomain)
• Mobile and desktop sync for all major platforms
• Advanced anti-spam, encryption, and anti-virus protection
• Built-in productivity tools like calendars, contacts, and smart replies

Here’s how the plans break down:

InMotion Hosting Email Plans

Plan Name	Starting Price	Storage	Key Features
Growth Email	$2.00/mo (renews at $3.00/mo)	10 GB	Read receipts, Calendar, Contacts, Spam Protection, Auto-replies
Business Email	$4.50/mo	50 GB	All Growth features + Branding, Templates, Priority Inbox, Send Later
Enterprise Email	$8.49/mo	100 GB	All Business features + Analytics, Campaign Tools, AI Writing, Backups

From a branding standpoint, these email accounts look sharp. Adding a logo, colour theme, or signature templates helps small agencies and freelancers present a much more polished face to clients.

Functionally, I found syncing across devices to be seamless, emails pushed instantly to my mobile, desktop, and web clients with no lag. The built-in calendar, contact syncing, and productivity tools made collaboration easy, especially for marketing campaigns and follow-ups.

On the security front, all plans include:

• End-to-end encryption
• Anti-virus scanning and anti-spam filtering
• Two-Factor Authentication (2FA)
• Daily backups (Enterprise plans only)

That said, there are a few considerations worth noting.

Where the Platform Falls Short?

While the interface is clean and usable, it doesn’t quite match the polish or integrations you’d expect from Google Workspace or Microsoft 365, especially if you rely heavily on third-party tools or shared team drives.

Also, inbox rules and search feel slightly underpowered when compared with Outlook or Gmail power users’ expectations.

Another potential frustration is tier-based feature locking. For instance, daily email backups, email marketing tools, or AI writing assistants are only available on the most expensive plan. If you’re a small business with limited budget, this might feel like an upsell push rather than genuine value-add.

Final Verdict?

If you want professional-grade email hosting that scales, InMotion’s email tools deliver excellent value, especially for freelancers, agencies, and remote-first teams who want full control without relying on third-party providers.

But if you’re already embedded in the Microsoft or Google ecosystem, it’s worth comparing the overall productivity suite before making a switch.

⭐ 3.7 Rating for Hosting Tools & Developer Features

InMotion Hosting offers a wide selection of specialised hosting environments tailored to popular frameworks, CMSs, and development languages, making it a flexible option for both novice users and experienced developers.

Whether you’re deploying a Laravel app, building an eCommerce store on Magento, or running a secure PrestaShop site, the platform offers dedicated tooling, stack-level optimisation, and one-click app installs.

However, while the breadth of support is impressive, not all stacks feel equally maintained or up-to-date, and some features are hidden behind higher-tier VPS plans, which can inflate costs quickly for budget-conscious users. Let’s break down the most popular hosting environments offered by InMotion.

CMS-Specific Hosting Environments

Hosting Type	Best For	Key Features
Drupal Hosting	Agencies & gov websites	1-click install, real-time uptime monitoring, managed VPS plans with free site migration
Joomla Hosting	SMBs & legacy CMS projects	Free domain, SSL, cPanel access, malware & DDoS protection, 99.99% uptime
Magento Hosting	High-traffic eCommerce stores	Optimised stack (UltraStack), Elasticsearch, advanced caching, VPS-only hosting
PrestaShop	Small to mid-sized eCommerce	Fast NVMe storage, free SSL & domain, security-hardened cPanel hosting

Most CMS-specific plans are layered on top of standard VPS or shared infrastructure, with real performance boosts available only at higher levels.

If you’re using basic shared hosting, you’ll still get decent speeds thanks to NVMe SSDs and UltraStack caching, but don’t expect cutting-edge performance unless you upgrade.

Developer-Centric Hosting Options

Hosting Type	Target Audience	Key Features
Laravel Hosting	PHP developers, app builders	Supports Laravel 11, SSH, Git, terminal access, PHP-FPM tuning, Redis, MariaDB/PostgreSQL
PHP Hosting	General PHP sites & applications	NVMe + PHP 8.4 support, Opcache, Redis, increased PHP workers
Ubuntu Hosting	Developers seeking full flexibility	Docker/Kubernetes compatible, root access, wide programming language support
Linux Hosting	Cost-conscious developers	Open-source stack, strong security, compatibility with PHP, Python, Ruby, MySQL/PostgreSQL
cPanel Hosting	Beginners & small business users	Easy file management, SSL, backups, email, malware protection

All plans offer:

• Support for Node.js, Python, Ruby, and Git
• Free SSL and DDoS protection
• 1-click app installation via Softaculous
• Malware scanning and basic WAF
• 24/7 chat, email and phone support

Minor Drawbacks Worth Mentioning

While InMotion clearly provides an impressive range of environments, it’s worth noting:

• Framework updates can lag behind their official releases. Laravel and PHP support is generally solid, but Joomla and Drupal options feel less actively maintained.
• Many of the performance-boosting features (like Redis, Elasticsearch, or advanced WAFs) are only available on VPS or dedicated servers, which limits their value for users on shared hosting.
• No integrated staging environments unless you’re on a Managed WordPress or VPS plan — this is a significant miss for developers.
• Their control over infrastructure is impressive, but UI customisation for advanced developer features can feel inconsistent, especially across cPanel vs proprietary panels.

Final Verdict?

If you need a host that covers all your framework-specific bases without forcing you into a rigid environment, InMotion Hosting is definitely worth a look. Their support for major PHP frameworks, eCommerce CMSs, and open-source stacks is technically strong, if occasionally uneven in interface and user flow.

⭐ 3.8 Rating for Control Panel & User Experience

InMotion Hosting sticks with the familiar cPanel interface for most of its shared, VPS, reseller, and dedicated hosting plans, and while that might seem like a strength at first, my experience wasn’t entirely seamless.

If you’ve used cPanel before, you’ll know what to expect: a somewhat dated interface packed with icons for file management, domain settings, email, databases, and more. For routine tasks like installing WordPress, managing backups, or tweaking PHP versions, cPanel does the job well, but it hasn’t evolved much over the years.

Here’s what I found cPanel good for:

• Managing domains, email, DNS, and databases in a familiar layout
• Installing apps like WordPress using Softaculous
• Accessing FTP, cron jobs, and file manager without needing SSH
• Enabling SSL and basic security tools

However, the cracks begin to show when you try to do more advanced things, or when performance is expected to be top-tier.

InMotion bundles cPanel with custom server-side optimisations (UltraStack) and tools like WP-CLI, SSH, and staging environments, but there’s no unified experience, meaning you’ll likely bounce between cPanel, AMP (Account Management Panel), and third-party dashboards to manage your environment.

That lack of cohesion creates a fragmented user experience, especially when compared to modern, proprietary panels like SiteGround’s Site Tools

⭐ 3.8 Rating for Domain Services & Management

InMotion Hosting offers a comprehensive domain search, registration, and management experience designed to pair closely with its hosting services.

The platform supports hundreds of TLDs, frequent promotional discounts (sometimes up to 90%), and a smooth domain-to-hosting setup for users who want everything under one roof.

Here’s what stands out:

• Wide selection of gTLDs including .shop, .store, .online, .app, .org, .cloud, and .xyz
• Aggressive first-year discounts on popular domain extensions
• Free domain credit included with many hosting plans
• Easy domain transfers with no transfer fee*
• Domain privacy, domain lock, and auto-renew options available
• Full DNS control (A, CNAME, MX, TXT, SPF, DKIM records)

Domain management is handled through the Account Management Panel (AMP), making it straightforward to manage DNS, renewals, and transfers without technical friction. Integration with Google Workspace and professional email is also a strong plus for businesses.

That said, renewal pricing can be high after the first year, and bulk domain investors may find better value with specialist registrars like Namecheap or Porkbun. Still, for users bundling domains with hosting, InMotion delivers a solid, reliable all-in-one solution.

⭐ 4.0 Rating for Nameservers & DNS Configuration

InMotion Hosting provides solid, reliable nameserver and DNS management through its Account Management Panel (AMP). For UK users, pointing a domain and managing records is straightforward once you know where to look, and the platform supports both InMotion-hosted sites and third-party services.

Here’s what works well:

• Simple nameserver changes via Domains → Manage Domains → Point your domain / Custom Nameservers
• Clear separation of US and UK nameservers
  • US: ns1.inmotionhosting.com, ns2.inmotionhosting.com
  • UK/EU: ns3.inmotionhosting.com, ns4.inmotionhosting.com
• Full DNS control for A, MX, CNAME, TXT, SPF, and DKIM records
• Easy setup for Google Workspace and other external email providers
• Reliable propagation, usually within a few hours (up to 24 hours stated)

DNS editing is handled directly inside AMP’s DNS Management section, which is functional but slightly more technical than beginner-focused platforms.

Overall, InMotion offers strong control and flexibility, making it well-suited to developers, agencies, and business users who need dependable DNS without unnecessary restrictions.

⭐ 3.5 Rating for Customer Support & Contact Options

Support can make or break your hosting experience, especially when things go wrong. With InMotion Hosting, I found the support experience to be a bit of a mixed bag depending on the channel used and the urgency of the issue.

Let’s start with the positives:

• 24/7 support via live chat, phone, and ticket, which gives flexibility depending on how you prefer to communicate.
• Phone support is actually included, which many UK-based hosts skip. For quick fixes or urgent questions, this can be a major time-saver.
• Ticket responses tended to arrive within a few hours, and the agents were generally knowledgeable, often referencing specific server logs or plugin conflicts.
• Their Support Center and Knowledge Base are well-organised and filled with in-depth tutorials on WordPress, cPanel, DNS, email setup, and more.

However, I noticed some drawbacks:

• Live chat support can be hit-or-miss. During peak times, you may wait 10–15 minutes for a response, and occasionally, you’ll get generic replies instead of tailored assistance.
• Escalations can take longer than ideal. If an issue goes beyond first-line support, resolution times can stretch well beyond 24 hours.

And while my own experience was mostly positive, not every customer has had the same level of service.

Take these two reviews from Trustpilot, for example:

Paul McGrotty – ★☆☆☆☆ (Aug 14, 2025)
“Shocking – no customer service whatsoever!”

“Shocking! They tell you when you buy in store you can return items!! What a lie. No phone number to contact and have sent 3 emails and not 1 reply!!”

MHG (Netherlands) – ★☆☆☆☆ (May 3, 2025)
“Terrible service!”

“Just bought a £99.99 Belkin powerbank at Heathrow T4… the cable that comes with it doesn’t even fit. When I raised this with the salesperson, he just shrugged. Nobody cared, nobody offered help, terrible!”

While those reviews are clearly more retail-based (InMotion Stores), it still reflects a worrying disconnect in the customer service approach, especially when there’s a problem outside standard workflows.

If you’re a technically-savvy user or developer, InMotion’s support may meet your needs. But for beginners or anyone expecting consistent, proactive service across the board, the experience may fall short.

My advice? Always test support before committing long-term. Ask a few technical questions via live chat or email before purchasing, it’s the best way to gauge how they’ll treat you when things aren’t working.

What Common Issues or Limitations Do InMotion Hosting Users Face?

While InMotion Hosting is widely recognised for its developer-friendly features and solid infrastructure, it isn’t without drawbacks.

Based on user reviews and independent testing, most complaints relate to support access, pricing clarity, and usability rather than core reliability.

Common user concerns include:

• Support wait times: Live chat queues and occasional disconnections
• Limited phone support: Available only on higher-tier plans and set hours
• Performance variations: Slower speeds or downtime reported by some users
• Higher renewals: Intro prices rise significantly after the first term
• Extra add-ons: Backups and tools may cost extra on basic plans
• Steeper learning curve: Less beginner-friendly than some competitors

Overall, these issues tend to be manageable for experienced users. Most customers agree that InMotion’s performance, security, and developer-focused tools still make it a strong option once initial setup and pricing are fully understood.

What Are Users Saying About InMotion Hosting?

Across major review platforms, overall sentiment towards InMotion Hosting is overwhelmingly positive, particularly when looking at long-term customers and recent feedback from businesses, developers, and agencies.

On Trustpilot, InMotion Hosting holds a strong TrustScore of around 4.4 out of 5, based on more than 2,500 reviews. The most consistent praise centres on customer support, with users frequently highlighting fast response times, knowledgeable agents, and a willingness to stay on issues until they are fully resolved.

Many reviews reference live chat and phone support where complex technical problems were explained clearly and handled patiently.

Users also speak positively about reliability and performance, especially on VPS and dedicated plans. Long-term customers often mention smooth site migrations, effective handling of security incidents such as DDoS attacks, and dependable uptime over many years of use.

A recurring theme across reviews is trust. Many customers note they have stayed with InMotion for several years, or returned after trying other hosts, largely because of the quality of support and consistency of service.

Common feedback includes comments such as:

“Support goes above and beyond, even for complex issues.”

“Reliable hosting with real humans who know what they’re doing.”

“One of the best support teams I’ve worked with in over a decade.”

While no provider is without criticism, the dominant narrative around InMotion Hosting is one of reliability, professionalism, and customer-first service rather than aggressive sales or shortcuts.

Where Negative Feedback Starts to Appear?

While the majority of feedback around InMotion Hosting remains positive, a small number of negative reviews highlight areas where some customers have felt disappointed.

These critical posts tend to focus less on server performance and more on customer experience, returns, refunds, and operational practices, particularly in retail or service-related interactions associated with the brand.

One UK customer described a frustrating returns experience that led to a complete loss of trust:

Kevin Fuller (GB) – Rated 1 out of 5 stars

Never again, I’ve bought a few things from In Motion over the years, but I’ve never had to return anything, until now. I bought a watch for my partner, the guy that sold it to me said I can return it to WHSmiths with no problems. I went to smiths and they had no idea what I was talking about. Sent an email and because my wife looked at the watch, they will not accept it back, I’ve lost £250 they cost £50 less everywhere else I’ve looked, but I needed a last minute present for Christmas. Never again, I advise anyone to steer clear of this shop in Heatrow and anywhere else they might be, I feel like I’ve just been scammed.

Another reviewer raised concerns around product durability:

Mia (GB) — Rated 2 out of 5 stars

Earphones stopped working after 6 months.

There are also serious complaints unrelated to hosting performance, including disputes around contracts and working conditions:

Joe Sitarz (US) — Rated 1 out of 5 stars

Very Dishonest!!!
They had a Tennessee location go out of business and refused to give a refund of unused stretches even though it was listed in their contract. Many other good options to support such as Stretch Zone.

Marcelina Zastawna (GB) — Rated 1 out of 5 stars

Disgraceful working conditions
I’ve been sitting at Stansted Airport for over two hours on 17/12/25 and during that entire time there wasn’t a single customer in the InMotion shop. Despite this, the staff member was required to stand the whole time — no stool, no option to sit.

Important Context

It’s important to note that these reviews represent a minority compared to the overwhelmingly positive feedback focused on technical support and hosting reliability.

However, they do highlight that negative experiences can arise around returns policies, customer expectations, and non-hosting operations, rather than the core hosting platform itself.

As with any long-standing brand, individual experiences can vary, and readers should consider the broader review landscape alongside these isolated but valid concerns.

What Are the Pros and Cons InMotion Hosting?

Pros

• Strong technical support when you reach the right agent
• Reliable VPS and dedicated hosting infrastructure
• Wide range of hosting options for growing businesses
• No aggressive upselling tactics
• Long track record in the hosting industry

Cons

• Performance inconsistency on shared hosting
• High renewal pricing compared to competitors
• Billing and cancellation processes can feel rigid
• Support response times slow during incidents
• Optimisation requires manual configuration

InMotion Hosting is still regarded as a reliable professional hosting provider, but it’s no longer universally praised by everyone who joined years ago. For developers and agencies, the platform’s strengths often outweigh its flaws.

For less technical users or those sensitive to pricing changes, expectations need to be managed carefully before committing.

How Does InMotion Hosting Stack Up Against Other Popular Hosting Providers?

InMotion Hosting vs IONOS

For UK businesses weighing infrastructure performance against bundled enterprise services, InMotion and IONOS cater to different priorities.

IONOS leans into business features and account management, while InMotion offers deeper hosting flexibility and higher-tier configurations like VPS and dedicated hosting.

Feature	InMotion Hosting	IONOS
Control Panel	cPanel	Custom IONOS panel
Free Domain	Yes (on select plans)	Yes
Performance	NVMe storage + UltraStack	Standard shared & VPS
Developer Tools	SSH, Git, staging (on higher plans)	Limited
Best For	Growing businesses, developers	SMEs needing all-in-one tools

InMotion Hosting vs Namecheap

Namecheap is ideal for beginners and budget-focused users looking to pair domains with hosting. InMotion Hosting, by contrast, targets users who need speed, control, and plan scalability, particularly on VPS and managed WordPress tiers.

Feature	InMotion Hosting	Namecheap
Control Panel	cPanel	cPanel / EasyWP
Hosting Infrastructure	UltraStack (NGINX + NVMe)	Shared / VPS
Free CDN	Manual integration	Included on some plans
Daily Backups	Included (on select plans)	Limited / paid add-ons
Email Hosting	Yes	Limited (on entry-level plans)
Best For	Developers, business sites	Domain users, entry-level hosting

InMotion Hosting vs SiteGround

Both are long-established names in web hosting, but their focus differs. SiteGround centres its offerings around WordPress and ease of use, whereas InMotion Hosting provides more technical flexibility with scalable architecture and dedicated servers.

Feature	InMotion Hosting	SiteGround
Uptime Guarantee	99.99% (SLA-backed)	99.9%
Control Panel	cPanel	Site Tools
Free CDN	Manual setup required	Cloudflare included
Email Hosting	Included	Limited or excluded on lower plans
Reseller Hosting	Yes	No
Best For	Agencies, tech-savvy users	WordPress-focused users

InMotion Hosting vs Bluehost

Bluehost is beginner-friendly and WordPress-approved, but InMotion Hosting offers more performance customisation and support options for growing projects. Bluehost has more upsells, while InMotion’s stack is geared toward developers and teams needing performance.

Feature	InMotion Hosting	Bluehost
Control Panel	cPanel	cPanel
Performance	NVMe + custom caching	Traditional shared hosting
Free CDN	Manual	Integrated with Cloudflare
Upselling	Minimal	Frequent upsells in dashboard
Support Quality	Technical and live phone support	Mixed reviews
Best For	Agencies, growing businesses	Beginners, hobbyists

InMotion Hosting vs Krystal Hosting

Both providers appeal to UK customers, but they operate with very different infrastructure models. InMotion offers a broad portfolio, including US and EU data centres, while Krystal hosting focuses on ethical, 100% green hosting with a localised, cPanel-based approach.

Feature	InMotion Hosting	Krystal Hosting
Hosting Type	Shared, VPS, Dedicated	Shared / VPS
Control Panel	cPanel	cPanel
Developer Tools	SSH, Git, root access (on VPS)	SSH, Git, basic tools
Reseller Hosting	Yes	Available but less scalable
Green Hosting	Yes (limited data centre claims)	100% renewable
Best For	Businesses needing scale	Ethical freelancers & SMEs

What Do I Think of InMotion Hosting? (My Personal Verdict)

After extended hands-on testing, my view of InMotion Hosting is measured rather than enthusiastic. InMotion has strong foundations: experienced staff, solid infrastructure, and a wide range of hosting products. But the experience isn’t consistently premium, and some aspects feel dated compared to newer competitors.

Performance can vary depending on plan and configuration, the control panel hasn’t evolved much, and support, while knowledgeable, isn’t always as fast or coordinated as it should be during incidents.

From a critical perspective, the main concerns are:

• Inconsistent shared hosting performance
• Renewal pricing that weakens long-term value
• Support delays during peak issues
• A platform better suited to experienced users than beginners

Final Verdict

InMotion Hosting is not a bad choice, but it’s also not the clear leader it once was. It works best for technically confident users, agencies, and businesses that can actively manage their hosting environment.

For users expecting effortless performance, modern UX, and consistently fast escalation, it may fall short. If you’re considering InMotion Hosting, I strongly recommend testing it with a non-critical site first and monitoring performance and support responsiveness over time.

FAQs About InMotion Hosting

Does InMotion Hosting offer a money-back guarantee?

Yes, InMotion Hosting provides a 90-day money-back guarantee on most plans.

Can I migrate my website to InMotion for free?

Yes, free migrations are included on many plans, handled by the support team.

Is InMotion Hosting good for WooCommerce?

It can be, but performance depends heavily on plan choice and optimisation.

Does InMotion Hosting provide phone support?

Yes, phone support is available, though it’s not always the fastest option.

Can I host multiple websites on one account?

Yes, most plans allow multiple sites, especially VPS and higher tiers.

Is cPanel better than custom control panels?

It’s familiar and powerful, but less modern and intuitive than newer alternatives.

Are daily backups included?

Yes, automated backups are included on most hosting plans.