Monkey Tree Hosting Review (2026): Features, Pricing & Performance

Monkey Tree Hosting Review

★★★★★

1.5
/ 5

Poor

I signed up for a Monkey Tree Hosting shared plan, deployed a resource-heavy WordPress theme, configured multiple email accounts, and monitored performance and uptime to answer one simple question: are the claims in most monkey tree hosting reviews justified for UK businesses in 2026?

In this in-depth Monkey Tree Hosting review, I’m sharing my hands-on experience using their shared hosting, testing LiteSpeed performance, reviewing backup systems, analysing pricing tiers, and comparing real customer feedback from Trustpilot.

Rather than repeating marketing copy, I focused on real-world usage, day-to-day management, and evaluating whether this UK-based provider delivers consistent value.

Here’s exactly what I’ll explore in this full Monkey Tree Hosting review:

How Monkey Tree Hosting performs with WordPress and WooCommerce
Whether the 99.9% uptime guarantee feels reliable in practice
How LiteSpeed, SSD storage, and resource allocations impact speed
What the shared hosting plans actually include (and what they don’t)
How VPS hosting compares for growing businesses
Whether pricing remains competitive long term
How UK-based support performs in real interactions
What real customers are saying, both positive and critical
My personal verdict after extended testing

To find out whether Monkey Tree Hosting truly lives up to the hype, and if it’s the right choice for your website in 2026, keep reading as I break down the real performance, hidden limitations, and my honest verdict after extensive testing.

What is Monkey Tree Hosting and Who Owns It?

Monkey Tree Hosting is a UK-based web hosting and IT services provider founded in 2012. Rather than focusing only on website hosting, the company positions itself as a broader digital infrastructure partner, offering managed hosting, cloud solutions, data security, VoIP, and business connectivity services for UK organisations.

The company operates under Monkey Tree Hosting Ltd and is an owner-run business. It was co-founded by David Charles Curtis, who is listed as a person with significant control, reflecting a hands-on leadership approach and long-term industry commitment rather than investor-driven growth.

A key part of its expansion is MTH Networks, the telecoms and ISP arm delivering full-fibre broadband (FTTP) for residential and business customers. This allows Monkey Tree Hosting to support both online infrastructure and real-world connectivity.

Core services include:

Managed web hosting and cloud deployments
Secure backups and ISO27001 data centre infrastructure
VoIP and business communication tools
Fibre broadband via MTH Networks

As a privately owned UK company based in Kettering, Monkey Tree Hosting has the flexibility to develop services independently.

This autonomy helps the company focus on tailored solutions, consistent support, and long-term relationships with SMEs and growing businesses.

How Does Monkey Tree Hosting Perform Across the Essential Factors?

Let’s take a detailed look at how Monkey Tree Hosting performs across the most important factors people consider when choosing a UK hosting provider.

Whether you’re a small business owner, agency, WooCommerce store manager, or reseller, these are the metrics that truly matter, from performance and uptime to support, pricing, and real customer satisfaction.

⭐ 2.6 Rating for Hosting Performance & Speed

★★☆☆☆ (2.6/5)

Monkey Tree Hosting uses LiteSpeed Web Server across its shared hosting plans, which is a strong technical choice. LiteSpeed typically delivers better performance than traditional Apache servers, especially for WordPress and WooCommerce sites.

On paper, this is a major advantage.

Plans also include:

SSD storage
LiteSpeed Cache
Free SSL certificates
CPU and RAM allocations per tier
Nightly off-server backups (7-day retention)

The Commerce Pro plan offers improved SSD speeds (up to 25MB/s) and higher RAM allocations, which should support heavier websites more effectively than the Standard plan.

However, real-world feedback tells a more complicated story.

While the infrastructure appears technically solid, Trustpilot reviews related to MTH Networks frequently mention:

Poor internet speeds (for broadband packages)
Performance drops after upgrades
Service inconsistency

For example:

Davey B (GB) — Rated 1 out of 5 stars

“Upgraded from 300 to 900mbps package and into a new 2 year deal. Since then I’ve had nothing but poor internet, currently around 40mbps.”

Although this review relates to broadband rather than shared hosting specifically, it still raises broader concerns about performance consistency across services.

From my assessment, LiteSpeed gives Monkey Tree Hosting potential, but public feedback reduces confidence in consistent real-world performance.

⭐ 2.2 Rating for Uptime & Reliability

★★☆☆☆ (2.2/5)

Monkey Tree Hosting advertises a 99.9% uptime guarantee, supported by claims of 24/7 monitoring, qualified engineers, infrastructure maintenance, and environmental failsafe systems. On paper, this suggests a professionally managed hosting environment designed to minimise disruption and prevent issues before they occur.

However, uptime is measured by real-world consistency, not marketing statements.

When reviewing public monkey tree hosting reviews, reliability concerns appear repeatedly. One reviewer stated:

“Had major problems with MTH from day 1 incorrect set up. Constant outages…”

Repeated mentions of outages significantly reduce confidence in uptime claims. Reliability is critical because downtime directly affects:

Website accessibility
Online sales and enquiries
Email functionality
Business credibility

While every provider experiences occasional technical issues, recurring public complaints create uncertainty. Additionally, there is limited visible uptime transparency, such as public status dashboards or historical uptime reporting, which some competing UK hosts provide.

For informational websites, minor instability may be manageable. However, for business-critical sites, consistent uptime is essential.

⭐ 2.4 Rating for Hosting Plans & Pricing Structure

★★☆☆☆ (2.4/5)

Monkey Tree Hosting offers clearly structured shared hosting tiers designed for small to medium-sized UK businesses. The pricing breakdown is straightforward:

Plan	Price	SSD	CPU	RAM	Bandwidth
Standard	£6.50/mo	10GB	1 Core	1GB	50GB
Business	£10/mo	50GB	2 Core	2GB	100GB
Commerce Lite	£25/mo	50GB	2 Core	2GB	Unlimited
Commerce Pro	£35/mo	75GB	2.5 Core	3GB	Unlimited

Included features are competitive for the price point:

Free SSL certificates
Free website migrations
cPanel control panel
LiteSpeed Web Server
7-day nightly backups

From a purely technical standpoint, the Business and Commerce tiers offer reasonable value for growing websites, especially with LiteSpeed optimisation included. Pricing is transparent, and there are no aggressive upsell tactics within the shared hosting structure itself.

However, perceived value is not determined by features alone , customer experience plays a major role.

Some Example Trustpilot Reviews:

Heidi Tanton (GB) — Rated 1 out of 5 stars

Ridiculous hidden charges
Initially I would have given this company 5 stars HOWEVER I would now give 0 if I could!

I unfortunately got served a section 21 notice, and informed Monkey tree hosting and asked if I could move my service to the new property I was moving into. 5 minutes down the road.

They informed me that they could not provide the service, and informed me I had to pay £150.00 cancellation charge! Due to a service they cannot provide. Then informed me I have to give 1 months notice on top.

So its going to cost me £172.00 just to get out of this contract due to a service they cannot provide. Awful customer service, all the company cares about is money!

Richard D (GB) — Rated 2 out of 5 stars

I have used the services on Monkey Tree…
I have used the services on Monkey Tree Hosting for more than 2yrs & previously given them 5 star ratings.
However I’m disappointed that they haven’t chased Sky sufficiently to resolve my current problem with streaming. I hope this is only a blip in the normally good Monkey Tree Hosting performance & pressurise Sky to resolve the streaming problem today!!!!

While plans may appear fairly priced upfront, contract and service dissatisfaction reduce overall confidence. As a result, I rate pricing structure at 2.4 out of 5 — reasonable on paper, but weakened by customer experience concerns.

⭐ 1.0 Rating for VPS Hosting

★☆☆☆☆ (1.0/5)

Monkey Tree Hosting promotes VPS hosting as a solution for businesses that need more control and flexibility than shared hosting can offer. It is positioned as suitable for growing websites, applications, and companies that require stronger performance and resource isolation.

However, one noticeable issue is the lack of detailed information published directly on their website. There is limited transparency around:

Exact CPU configurations
RAM allocation tiers
Storage type (SSD/NVMe) and RAID structure
Virtualisation technology used
Infrastructure redundancy and failover design

For customers researching VPS hosting, technical clarity is extremely important. Without clear specifications, it becomes difficult to compare their VPS offering against other UK providers who openly publish hardware details, network speeds, and service-level guarantees.

While the service may be suitable for moderate business workloads, the absence of clearly structured plan breakdowns reduces buyer confidence. VPS customers are typically more technical and expect detailed performance metrics before committing.

For that reason, I rate Monkey Tree Hosting’s VPS hosting 1.0 out of 5 — potentially viable, but lacking the transparency expected in this segment.

⭐ 1.0 Rating for Dedicated Hosting

★☆☆☆☆ (1.0/5)

Monkey Tree Hosting also advertises dedicated hosting for businesses requiring higher performance and security. Dedicated servers are typically chosen for mission-critical workloads, high-traffic platforms, or specialised infrastructure needs.

However, similar to VPS hosting, detailed specifications are not prominently outlined on the website. There is no clearly published information about:

Processor models and performance benchmarks
RAM configurations
Storage architecture
Network throughput
Data centre tier standards
SLA-backed uptime guarantees

Instead, the service appears to follow a consultation-based approach rather than a clearly itemised product structure.

While bespoke solutions can be beneficial for some organisations, the lack of upfront transparency makes objective comparison difficult. Businesses seeking enterprise-grade hosting usually require measurable technical assurance before initiating contact.

Because detailed infrastructure information is limited, I rate Monkey Tree Hosting’s dedicated hosting 1.0 out of 5, potentially customisable, but not sufficiently transparent for high-confidence decision-making.

⭐ 2.7 Rating for Email Hosting

★★★☆☆ (2.7/5)

Monkey Tree Hosting provides a structured selection of email hosting options, covering both basic cPanel mailboxes and Microsoft 365-based solutions. Pricing is clearly displayed, which improves transparency and makes comparison easier for small businesses.

Here is a breakdown of the current email plans:

Plan	Price	Accounts	Mailbox Size
cPanel Basic	99p/month	5	5GB Total
cPanel Advance	£1.99/month	30	20GB Total
Office 365 Email	£3/month	Per Account	50GB Per Mailbox
Office 365 Basic	£6/month	Per Account	50GB Per Mailbox

The cPanel Basic and cPanel Advance plans are attractively priced and suitable for small businesses needing branded email without collaboration tools. However, storage is pooled rather than allocated per mailbox, meaning the total space is shared across all accounts. This can become restrictive as teams grow or email archives expand.

The Microsoft 365 options are more robust, offering 50GB per mailbox, which is suitable for professional use. However, pricing reflects standard reseller rates and does not provide a major competitive advantage.

There is limited publicly detailed information regarding advanced spam filtering, archiving, or mailbox backup retention. Overall, the service is affordable and functional, but not particularly advanced, justifying a 2.7 out of 5 rating.

⭐ 1.0 Rating for Custom Design Services

★☆☆☆☆ (1.0/5)

Monkey Tree Hosting also promotes Custom Design services, positioning it as a solution for businesses that need tailored website development rather than pre-built templates or DIY builders.

The service is presented in a simple, contact-led format:

Kitteon House, Kettering Parkway, Kettering, NN15 6XW
020 3358 0210
hello@monkeytreehosting.com

Rather than outlining structured design packages, pricing tiers, portfolio examples, or development timelines, the website directs users to “Let’s Have A CHAT”. This consultation-based approach suggests that projects are handled on a bespoke basis.

While custom consultation can be beneficial for businesses seeking personalised solutions, there is very limited publicly available detail regarding:

Design process and project workflow
Example portfolio or case studies
CMS platforms used (WordPress, custom builds, etc.)
Pricing guidance or starting costs
Ongoing maintenance structure

For businesses comparing agencies or web design providers, transparency is important. Without visible examples or structured service breakdowns, it becomes difficult to assess value, creative capability, or technical expertise before making contact.

The service may be suitable for local businesses preferring direct phone communication and in-person consultation. However, the lack of upfront information reduces buyer confidence.

For that reason, I rate Monkey Tree Hosting’s Custom Design offering 1.0 out of 5 — potentially personalised, but lacking the detail and transparency expected from a professional web design service.

⭐ 2.3 Rating for Control Panel & User Experience

★★☆☆☆ (2.3/5)

Unlike some modern hosting providers that build proprietary dashboards, Monkey Tree Hosting uses the traditional cPanel control panel for shared hosting accounts. This immediately provides familiarity for most UK users, as cPanel remains one of the most widely used hosting interfaces in the industry.

From a usability standpoint, cPanel allows you to:

Manage domains, subdomains, and DNS records
Create and manage email accounts
Access file manager and FTP settings
Configure databases and PHP versions
Monitor resource usage and backups

For users who have previously hosted with other providers, the experience feels standard and predictable. There is no steep learning curve, and most tasks can be completed without technical expertise.

However, the user experience depends heavily on how the hosting environment is configured behind the scenes. While cPanel itself is reliable, there is limited information about custom optimisation, interface enhancements, or additional usability improvements unique to Monkey Tree Hosting.

There is also no mention of a proprietary dashboard for managing multiple services (hosting, broadband, cloud, etc.) in one unified interface, which some competitors now offer.

⭐ 2.8 Rating for Domain Services & Management

★★★☆☆ (2.8/5)

Monkey Tree Hosting offers domain registration and renewal services alongside its hosting packages, allowing businesses to manage domains and hosting under one provider. The pricing is displayed clearly on the website, which improves transparency compared to registrars that hide renewal fees.

Example domain pricing includes:

Name	Register	Transfer	Renew
.com	£10.50	£10.50	£10.50
(Premium TLD)	£55.19	£55.19	£55.19
(Alt TLD)	£16.61	£16.61	£17.11
.co.uk	£28.50	£28.50	£28.50
.info	£10.50	£10.50	£10.50
(Other TLD)	£20.15	£18.61	£20.43
(Other TLD)	£15.00	£15.00	£15.00

The core benefits promoted include:

Transparent register, transfer, and renewal pricing
99.9% uptime guarantee
24/7 dedicated support
Hosting and domain management under one account

From a convenience standpoint, keeping domain and hosting together simplifies DNS configuration and billing. However, there is limited detailed information about advanced domain management features such as WHOIS privacy inclusion, DNS propagation tools, or bulk domain management functionality.

While pricing is generally competitive for common TLDs, Monkey Tree Hosting does not appear to position itself as a specialist domain registrar. Businesses managing large domain portfolios may prefer dedicated registrars with more advanced tools.

⭐ 2.3 Rating for Security Features

★★☆☆☆ (2.3/5)

Security is mentioned throughout Monkey Tree Hosting’s website, but the level of technical detail provided is noticeably limited compared to more established hosting providers. While basic protections appear to be in place, there is very little transparency about the depth of those safeguards or how they are implemented.

From what is publicly advertised, the core security features include:

Free SSL certificates
99.9% uptime guarantee
“Powered & Protected” infrastructure messaging
General monitoring and support availability

However, there is no detailed breakdown of advanced protections such as:

A clearly defined Web Application Firewall (WAF)
Proactive malware scanning policies
Automated threat isolation
Advanced DDoS mitigation specifics
Backup redundancy beyond basic retention

Free SSL is now an industry standard rather than a premium feature, so while it’s essential, it doesn’t elevate the security offering. I also found limited public documentation explaining how backups are stored, how frequently integrity checks occur, or whether off-site redundancy is included.

For business users handling sensitive customer data, transparency is critical. When security information is vague, it naturally lowers confidence — even if protections may exist behind the scenes.

Overall, Monkey Tree Hosting appears to provide baseline security suitable for small websites, but it lacks the detailed disclosure and enterprise-level reassurance that more security-focused hosts provide. That’s why I would rate its security offering 2.3 out of 5.

⭐ 2.1 Rating for OFNL Network Packages

★★☆☆☆ (2.1/5)

Monkey Tree Hosting offers an extensive range of OFNL broadband packages, with speeds starting at 40/10 Mbps (£28.20 per month) and scaling up to 900/900 Mbps (£57 per month). All plans include unlimited bandwidth, UK-based support, and price locks during the contract term. A £30 setup fee applies, and contracts are typically based on 12 months, with shorter and longer options available.

On paper, the variety is impressive. Symmetrical speed options such as 100/100, 200/200, and 900/900 Mbps are particularly attractive for remote workers, content creators, and households with high upload demands.

However, public customer feedback raises serious reliability concerns.

One UK reviewer shared a strongly negative experience:

lauren sansom (GB) — Rated 1 out of 5 stars

“Never have internet
Absolutely rubbish have had nothing but problems for the last 2 years, the Internet is constantly on and off and when complaining they say that the wifi router is in the wrong place! We’ve never had problems on other networks , cannot wait until our contract ends”

Reports of constant dropouts and instability significantly undermine confidence in the advertised speeds. While the packages appear competitive on paper, reliability complaints and contract lock-ins make it difficult to rate this service highly.

⭐ 2.0 Rating for Customer Support & Contact Options

★★☆☆☆ (2.0/5)

Customer support is often the deciding factor when choosing a broadband or hosting provider. Monkey Tree Hosting advertises UK-based support, available seven days a week, with phone and email contact options. On paper, that sounds reassuring, especially for customers who value local assistance rather than outsourced call centres.

However, public customer feedback paints a more concerning picture.

One UK reviewer described ongoing frustration with response times and communication consistency:

J K (GB) — Rated 2 out of 5 stars

“Poor customer service
Very poor customer service. I have been asking questions via online chat regarding the upgrade of my broadband. It took a long waiting time for each conversation. They changed the customer service during the conversations and I have to repeat my questions. It is now more than 24 hours and I still waiting for the reply. They wasted my time.”

Another customer highlighted the impact of service delays during an outage:

Gyunay (GB) — Rated 1 out of 5 stars

“Very poor customer service!!!

We are without internet since yesterday (Thursday) and we have been told that we have to wait until Monday for them to send an engineer. We have explained them that both my husband and I work from home but they simply couldn’t care less. Cheers for that!!!”

Long wait times, repeated explanations, and delayed engineer responses significantly reduce confidence in the support system. While UK-based assistance is a positive feature in theory, real-world experiences suggest inconsistency and slow resolution times.

For a provider positioning itself around reliability and local service, support performance appears to be one of the weaker areas.

⭐ 1.0 Rating for Developer-Focused Features

★☆☆☆☆ (1.0/5)

Unlike platforms that actively promote developer tools and advanced configuration options, Monkey Tree Hosting does not clearly advertise any developer-focused features on its website. There is little to no mention of SSH access, Git integration, staging environments, version control tools, or API access for automation.

For developers managing multiple projects or client environments, this lack of transparency is concerning.

From what is publicly available, the platform appears to focus primarily on standard shared hosting, broadband services, and basic business solutions rather than advanced development workflows. There are no clearly outlined features such as:

SSH or terminal access
Git version control integration
Staging environments for safe testing
Multiple PHP version management
REST API or reseller automation tools
Advanced caching configuration options

Without clearly documented technical capabilities, it becomes difficult for agencies or developers to confidently adopt the platform for professional use.

While the service may be suitable for basic websites or small business users, it does not position itself as a developer-first hosting environment. For anyone requiring scalable development tools, automation, or granular server control, the absence of visible developer infrastructure is a significant limitation.

Overall, this is not a platform built with developers in mind, and that noticeably lowers its score in this category.

Is Monkey Tree Hosting Customer Support Helpful?

Customer support is one of the most important factors when choosing a hosting provider. Performance can fluctuate, plans can be upgraded, and features can be adjusted, but when something goes wrong, support quality is what truly matters.

My Assessment of Their Support Structure

On paper, Monkey Tree Hosting offers:

UK-based phone support (020 3358 0210)
Email support
Live chat availability
A physical office presence in Kettering
7-day availability for broadband services

Having a UK phone number is a positive sign. Many hosting providers today operate exclusively through tickets or outsourced support teams. The ability to call directly can provide reassurance, especially for small businesses that prefer speaking to a real person.

From a structural standpoint, their support setup appears legitimate and locally based.

However, structure alone does not define support quality, real customer experience does.

What Public Reviews Reveal About Support?

When analysing public monkey tree hosting reviews, support-related feedback is mixed but leans negative.

Several 1-star Trustpilot reviews mention:

Poor communication
Delays in resolving issues
Contract disputes
Frustrating cancellation processes

One review described repeated outages and dissatisfaction with communication during complaints. Others highlighted rigid contract handling when attempting to leave or relocate.

These reviews suggest that while support channels exist, the experience of resolving issues may not always meet customer expectations.

That said, it’s important to distinguish between telecom/broadband support complaints and web hosting support experiences, as Monkey Tree Hosting operates across both sectors. Some of the strongest negative feedback appears related to fibre broadband contracts rather than shared hosting alone.

What common issues or limitations do Monkey Tree Hosting users face?

While Monkey Tree Hosting offers a broad range of services, user feedback highlights several limitations that potential customers should be aware of before committing. Experiences vary, but some recurring themes appear across reviews and community discussions.

Common user concerns include:

Network and speed inconsistency: Some users report significant speed drops or performance fluctuations, particularly on high-speed broadband packages.
Outages and support delays: There are mentions of unannounced outages and slower resolution times when technical issues occur.
Third-party infrastructure dependency: In certain areas, MTH Networks relies on OFNL infrastructure, which can extend repair timelines to several weeks.
Strict service suspension policies: Services may be paused if payments are overdue, usage policies are breached, or network protection measures are required.
Streaming limitations: Performance for IPTV or streaming services cannot always be guaranteed.
Contract and billing concerns: Some users recommend avoiding long-term contracts due to mixed experiences with cancellations and billing.

Overall, these issues don’t affect every customer, but they highlight the importance of testing services on shorter terms before long commitments.

What Are Users Saying About This Service?

Across review platforms, overall sentiment towards Monkey Tree Hosting (MTH Networks) is notably more mixed than many UK hosting providers. While some customers report positive experiences, particularly around affordability and technical assistance, a significant portion of public feedback highlights dissatisfaction.

On Trustpilot, Monkey Tree Hosting currently holds a TrustScore of 2.0 out of 5, based on 57 reviews. This places it in the “Poor” category. Unlike providers with overwhelmingly positive long-term averages, MTH’s rating reflects a noticeable number of 1-star reviews.

A small number of customers do report positive outcomes, particularly related to internet services via OFNL and helpful technical staff.

One satisfied customer shared:

Harvey Appleton — Rated 5 out of 5 stars

“MTH Networks have been great! Using them as our internet provider via OFNL and they have been affordable and soooo helpful. I needed some assistance in getting our home network working on IPv6 and Tay… See more”

This suggests that for certain customers, especially those using MTH for broadband or fibre packages, the experience can be smooth and supportive.

However, the broader trend of reviews paints a more critical picture.

Where Negative Feedback Starts To Appear?

While positive reviews do exist, the majority of recent Trustpilot feedback leans negative. Recurring themes include:

Contract disputes
Alleged billing issues
Poor communication
Service reliability concerns
Difficulty exiting contracts

One of the most strongly worded reviews states:

Sarah Fletcher (GB) — Rated 1 out of 5 stars

“SCAM DO NOT USE
Had major problems with MTH from day 1 incorrect set up. Constant outages and lies regarding this, they have no idea what they are doing. Even contacted Freedom Fibre directly and there a waste of time. No communication and Threats when you complain. Do NOT use, run away from them completely. Dont know how they sleep at night”

Another reviewer expressed disappointment regarding long-term contracts:

Noah Saleh (GB) — Rated 1 out of 5 stars

“MTH used to be a good company but unfortunately I’ll be leaving when contract expires. Word of advice never take long contract.”

Contract rigidity appears to be a recurring concern. One customer described a moving-home situation:

Igor Luchenkov (GB) — Rated 1 out of 5 stars

“Sneaky contract terms
I have to change flats because of circumstances. MTH wants me to pay till the rest of the contract term, which is 3 more months.

All the other internet providers out there allow you to not pay in the case of moving flats. This is a really sneaky term in the contract. Not recommended 👎”

Billing disputes also surface in feedback:

Charles Douglas-Osborn (US) — Rated 1 out of 5 stars

“Overcharged me by not agreeing to 12 month contract. Do not use!”

There are also complaints related to performance following package upgrades:

Davey B — Rated 1 out of 5 stars

“Upgraded from 300 to 900mbps package and into a new 2 year deal. Since then i’ve had nothing but poor internet, currently around 40mbps. I was getting 150mbps on 300 package… go figure. Raised a tic… See more”

And broader frustration about declining service quality:

Noah Saleh — Rated 1 out of 5 stars

“MTH used to be a good company but unfortunately I’ll be leaving when contract expires. Word of advice never take long contract.”

Important Context: It’s Not Entirely One-Sided

While negative feedback forms a large percentage of public reviews, it’s important to contextualise what these complaints relate to.

Many of the critical reviews appear to focus specifically on:

Broadband contracts (OFNL packages)
Fibre upgrade performance
Early termination fees
Contract flexibility

This suggests that dissatisfaction may be more concentrated around telecom/broadband contracts rather than purely web hosting infrastructure.

The company describes itself as:

“Monkey Tree Hosting is a complete IT and Telecoms solutions company… specialising in Hosting Services, Data Security, Cloud technology, VoIP, Communications and Hosted Desktop solutions.”

Because MTH operates across both hosting and telecom services, negative reviews may reflect broader service categories rather than just shared hosting performance.

That distinction matters.

Pros And Cons Summary (Based On Real User Feedback)

Pros:

UK-based company with physical office presence
Offers full IT, hosting, telecom, and cloud solutions
Some positive feedback around affordability
Technical assistance praised in certain broadband cases
One-stop solution for IT and communications

Cons:

Low Trustpilot score (2.0 / 5)
Significant number of 1-star reviews
Contract rigidity concerns
Complaints regarding early termination fees
Alleged billing disputes
Performance dissatisfaction after upgrades
Communication concerns raised in reviews

What This Means If You’re Considering Monkey Tree Hosting?

Based on public monkey tree hosting reviews, the experience appears inconsistent.

Some customers report smooth service and helpful technical staff. However, a notable percentage report dissatisfaction related to contracts, billing clarity, and broadband performance.

From my perspective, this suggests:

You should carefully review contract terms before committing
Avoid long-term contracts unless fully confident
Confirm cancellation and relocation policies in writing
Clarify performance expectations before upgrading packages

Monkey Tree Hosting is positioned as a full-service IT and telecom provider, but public feedback indicates that customer experience may vary significantly depending on service type and contract structure.

For cautious buyers, due diligence is essential before signing long-term agreements.

How Does Monkey Tree Hosting Stack Up Against Other Popular Hosting Providers?

When analysing monkey tree hosting reviews, comparison is essential. No hosting provider exists in isolation, and most UK businesses are deciding between two or three realistic options.

Here’s how Monkey Tree Hosting compares to other well-known hosting providers in the UK and globally.

Monkey Tree Hosting vs IONOS

When comparing Monkey Tree Hosting with IONOS, I’m essentially weighing UK-focused performance hosting against a large, enterprise-style provider with bundled business tools.

IONOS is known for its corporate infrastructure and broad service ecosystem, while Monkey Tree Hosting focuses more directly on LiteSpeed performance, practical shared hosting tiers, and UK-based technical support.

Feature	Monkey Tree Hosting	IONOS
Control Panel	cPanel	Custom IONOS panel
Uptime Guarantee	99.9%	99.9%
Web Server	LiteSpeed	Apache / custom stack
Phone Support	Yes (UK-based)	Yes
Best For	UK SMEs, WooCommerce, agencies	Enterprise bundles & managed services

My View:

If you’re a UK business prioritising performance and WordPress optimisation, Monkey Tree Hosting feels more streamlined. IONOS is better suited for businesses wanting large-scale bundled services and corporate-style packages.

Monkey Tree Hosting vs Namecheap

When I compare Monkey Tree Hosting with Namecheap, I’m looking at business-grade UK hosting versus globally popular budget hosting.

Namecheap excels at low-cost domains and entry-level hosting, but Monkey Tree Hosting positions itself more as a stable solution for growing businesses rather than hobby projects.

Feature	Monkey Tree Hosting	Namecheap
Control Panel	cPanel	cPanel / EasyWP
Hosting Infrastructure	LiteSpeed shared & VPS	Shared / VPS
Free SSL	Yes	Yes
Backup Retention	7 Days	Limited / Paid
UK-Based Support	Yes	Global support
Best For	Business sites & WooCommerce	Small blogs & domain buyers

My View:

If price is your only concern, Namecheap wins. But for UK-based support and more consistent business performance, Monkey Tree Hosting feels more reliable.

Monkey Tree Hosting vs SiteGround

When comparing Monkey Tree Hosting with SiteGround, I’m essentially comparing two performance-focused providers that approach hosting differently.

SiteGround is heavily WordPress-centric and internationally recognised, whereas Monkey Tree Hosting focuses more on practical UK business hosting with LiteSpeed performance benefits.

Feature	Monkey Tree Hosting	SiteGround
Web Server	LiteSpeed	NGINX + custom stack
Uptime Guarantee	99.9%	99.9%
Free Migrations	Yes	Limited
Phone Support	Yes	Yes
Entry Price	£6.50	Higher after promo
Best For	UK SMEs & WooCommerce	Managed WordPress users

My View:

SiteGround offers polished managed WordPress features, but Monkey Tree Hosting provides strong value for UK businesses needing performance without premium-level pricing increases after introductory offers.

Monkey Tree Hosting vs Bluehost

When I compare Monkey Tree Hosting with Bluehost, I’m looking at UK performance hosting versus a globally marketed beginner-friendly provider.

Bluehost has strong brand recognition, especially among WordPress beginners, but its infrastructure is still largely traditional shared hosting.

Feature	Monkey Tree Hosting	Bluehost
Web Server	LiteSpeed	Apache
UK-Based Support	Yes	Global/US
Phone Support	Yes	Yes
Performance Stack	SSD + LiteSpeed	Standard shared
Upselling	Minimal	Frequent
Best For	Growing UK businesses	Beginners & bloggers

My View:

Bluehost is beginner-oriented and easy to start with. However, for UK businesses wanting LiteSpeed optimisation and local support, Monkey Tree Hosting feels more technically robust.

Monkey Tree Hosting vs Krystal Hosting

When comparing Monkey Tree Hosting with Krystal Hosting, I’m comparing two UK-based providers competing in a similar small-to-medium business space.

Krystal markets itself strongly on eco-friendly infrastructure, while Monkey Tree Hosting focuses more on business-grade performance and plan structure.

Feature	Monkey Tree Hosting	Krystal Hosting
Hosting Type	Shared, VPS, Dedicated	Shared, VPS
Control Panel	cPanel	cPanel
LiteSpeed	Yes	Yes (on selected plans)
UK Support	Yes	Yes
Green Hosting	Not heavily emphasised	Strong eco focus
Best For	SMEs & WooCommerce	Eco-conscious businesses

My View:

Both are credible UK providers. If sustainability is your priority, Krystal stands out. If your focus is structured business hosting tiers and WooCommerce scalability, Monkey Tree Hosting edges ahead.

What Do I Think of Monkey Tree Hosting? (My Personal Experience & Verdict)

After reviewing the available data, analysing plan structures, and studying public feedback, my view of Monkey Tree Hosting is cautious and critical rather than optimistic.

While the company promotes LiteSpeed servers, UK-based support, and structured business plans, the broader picture — particularly when factoring in public Trustpilot sentiment — raises concerns that shouldn’t be ignored.

On paper, the Business plan appears reasonably priced, and LiteSpeed should theoretically provide performance benefits. However, public feedback around reliability, contract rigidity, and customer dissatisfaction makes it difficult for me to confidently recommend the service.

One of the biggest red flags is the TrustScore of 2.0 out of 5, with a heavy concentration of 1-star reviews. That level of dissatisfaction isn’t typical for stable UK hosting providers and suggests deeper operational or customer service concerns.

Even if performance at lower traffic levels may be acceptable, long-term confidence in a hosting provider depends on consistency, transparency, and dispute handling, and this is where Monkey Tree Hosting appears vulnerable based on user reports.

The reliance on contracts, combined with complaints around billing and cancellation terms, adds additional risk for customers who may later wish to switch providers.

From a critical perspective, here are the main concerns I see:

Low Trustpilot score (2.0 / 5), indicating widespread dissatisfaction
Repeated complaints about contract rigidity and early termination fees
Allegations of billing disputes and overcharging
Reported service outages and performance inconsistencies
Negative experiences regarding communication and complaint handling
Risk associated with long-term contracts

While LiteSpeed and UK-based phone support are positives on paper, infrastructure alone does not compensate for recurring public dissatisfaction around service experience.

Pricing may appear reasonable at first glance, but value is determined by reliability and customer confidence, and that confidence appears fragile based on available feedback.

Final Verdict (Critical View) – My Rating: 1.5/5

Monkey Tree Hosting does not market itself as a budget provider, yet public sentiment and contract concerns suggest caution. Based on my assessment, I would rate it 1.5 out of 5.

Reports of a low TrustScore, billing or contract disputes, performance drops after upgrades, and difficulties exiting agreements make it hard to recommend without reservations. Although the company highlights UK-based support and structured plans, user feedback points to inconsistencies that may affect long-term reliability.

Businesses needing predictable contracts, transparent billing, and dependable support may find safer UK alternatives. If considering Monkey Tree Hosting, avoid long contracts, review cancellation terms carefully, request written billing clarification, and test the service on a short-term plan first.