Heart Internet Reviews
Heart Internet has long been a familiar name in the UK hosting market, but does it still hold up in 2026? In short, Heart Internet remains a reliable option for affordable hosting and domain services, particularly for individuals, small businesses, and web developers seeking UK-based support.
In this review, I’ll share my personal experience using Heart Internet, digging into hosting speed, pricing, support quality, and real customer feedback.
Here’s a quick overview of what you’ll learn in this guide:
- Heart Internet is now owned by You. Online, a European hosting group
- Offers affordable shared, VPS, and reseller hosting
- Hosting is powered by 100% renewable energy
- UK-based support available 7 days a week via ticket and live chat
- Some user concerns around renewals and billing
- Trustpilot score and user feedback are mixed but improving
What is Heart Internet?
Heart Internet is a long-established UK-based web hosting company, originally founded in 2004. With a strong reputation in the UK market, it has become particularly well known for its reseller hosting services, which cater to web designers, agencies, and freelance developers.
Over the years, it has expanded to offer a full range of hosting solutions, including:
- Domain name registration
- Shared hosting
- Virtual Private Servers (VPS)
- Dedicated servers
- Business email hosting
From small business websites to agencies managing multiple client accounts, Heart Internet has positioned itself as a trusted provider, especially for users who value UK-based infrastructure and support.
Current Ownership: Yours.Online (Since 2024)
As of April 2024, Heart Internet is owned by Yours.Online, a European platform that brings together local hosting providers under one umbrella. This move marked your.Online’s expansion into the UK market, with Heart Internet becoming one of its flagship brands in the region.
The acquisition also promises renewed focus and investment into the platform, with emphasis on service quality and localised support.
Ownership History:
To understand where Heart Internet stands today, it’s useful to look at how its ownership has evolved:
| Year | Ownership Milestone |
|---|---|
| 2004 | Founded by Tim Beresford & Jonathan Brealey |
| 2011 | Acquired by Host Europe Group (HEG) |
| 2017 | GoDaddy acquires HEG, becomes Heart Internet’s parent company |
| 2024 | GoDaddy sells Heart Internet to Your.Online |
This latest transition to Your.Online suggests a more regionally-focused approach, potentially bringing better responsiveness to UK-specific needs, something many long-time customers have welcomed.
Is Heart Internet Hosting Any Good?: A Deep Dive into 12 Essential Factors
⭐ Hosting Performance & Speed – 4.5/5
Heart Internet does a solid job when it comes to performance, particularly for websites targeting a UK audience. With SSD-powered hosting and unlimited bandwidth, I experienced consistently quick page loads, even during peak hours.
Their infrastructure is well-optimised for shared hosting. While it’s not designed for ultra-high-traffic sites or resource-heavy applications, the performance has been very reliable for blogs, business sites, and small ecommerce stores.
Highlights:
- SSD storage included in every plan (25GB–500GB)
- Fast loading speeds for UK-based traffic
- Minimal performance dips during busy periods
What impressed me most was the consistency, even on image-heavy pages loaded smoothly. If your audience is UK-based and you’re running a typical WordPress, brochure-style, or blog website, you’ll likely be satisfied with the performance on offer.
⭐ Uptime & Reliability – 4.6/5
During my testing period, Heart Internet maintained strong uptime, coming in at around 99.95% over three months. While they don’t offer a public uptime guarantee, the actual experience has been very dependable.
Their UK-based servers are supported by high-quality hardware and managed data centres, helping them deliver consistent availability. I didn’t run into any unplanned downtime or major outages.
Why it performs well:
- Quality hardware (Dell, HP, Supermicro)
- Reliable UK data centres with redundancy
- Minimal downtime or server issues
For small businesses or freelancers who need stable hosting without constant monitoring, Heart Internet delivers peace of mind.
⭐ Hosting Plans & Pricing Structure – 4.1/5
Heart Internet delivers strong value for money, especially during promotional periods like Black Friday and January Sale. If you’re starting fresh in 2026, there’s an excellent offer available: 20% off Web Hosting, plus a free domain (worth £11.99) and free SSL certificate (worth £49.99) using the code jan26 at checkout.
For anyone launching a new website or moving from another host, this first-year discount can significantly reduce startup costs.
Web Hosting Packages
Heart Internet offers a structured set of hosting plans designed to scale with your needs. All plans include SSD storage, unlimited bandwidth, and business email accounts.
| Plan | Price/mo (excl. VAT) | Storage | Websites | Mailboxes | Free Domain & SSL |
|---|---|---|---|---|---|
| Lite | £3.39 | 25GB SSD | 1 | 10 x 5GB | Yes |
| Plus | £5.94 | 100GB SSD | 3 | 50 x 5GB | Yes |
| Advanced | £8.49 | 250GB SSD | 5 | 100 x 10GB | Yes |
| Elite | £11.89 | 500GB SSD | 10 | 200 x 10GB | Yes |
Key features across all hosting plans:
- Unlimited bandwidth
- Free basic website migration
- Powered by 100% renewable energy (Green Web Foundation certified)
- Access to support 7 days a week
Business Email Options
Email hosting starts at £0.99/month and includes secure inboxes, webmail, and calendar functionality. It’s a convenient way to create professional addresses linked to your domain.
| Plan | Price/mo (excl. VAT) | Mailbox Size | Target User |
|---|---|---|---|
| Essential (1 user) | £0.99 | 5GB | Individuals |
| Professional (1 user) | £2.99 | 25GB | Teams & businesses |
| 5 Essential Mailboxes | £3.99 | 5 x 5GB | Small teams |
| 10 Professional Mailboxes | £19.99 | 10 x 25GB | Business users |
Plans include:
- POP/IMAP support
- Built-in spam and antivirus protection
- Shared contacts and calendars (on Pro plans)
Domain Services
Domains are competitively priced and even cheaper with bulk purchases using Domain Credits.
| Domain Type | Regular Price | Sale Price |
|---|---|---|
| .co.uk / .uk | £9.99/year | £5.99/year |
| .com / .net | £13.99/year | £9.99/year |
Domain benefits:
- Full DNS management (MX, TXT, SPF, CNAME records)
- Domain forwarding and email redirects
- Easy transfers in/out with no hidden charges
⭐ Control Panel & User Experience – 4.0/5
Heart Internet uses its own custom-built Extend control panel instead of cPanel, and this is something users usually notice straight away. I’ll be honest, if you’re coming from cPanel, there’s a short adjustment period. However, once you get used to it, the experience is fairly straightforward.
The control panel focuses on simplicity rather than depth. Everyday tasks like setting up email addresses, managing files, installing WordPress, or updating DNS records are easy to find and quick to complete. I found it especially suitable for business owners and beginners who don’t want to deal with overly technical menus.
Key strengths of the eXtend control panel:
- Clean and uncluttered layout
- Fast loading and responsive interface
- Easy access to hosting, domains, email, and billing in one place
Where it feels limited is the advanced configuration. Power users may miss some of the deeper tools available in cPanel, particularly when managing multiple projects or custom server setups.
Control Panel Comparison
| Feature | Heart Internet eXtend | cPanel (Typical Hosts) |
|---|---|---|
| Beginner-friendly UI | Yes | Moderate |
| One-click WordPress install | Yes | Yes |
| Advanced server controls | Limited | Extensive |
| Integrated domain control | Yes | Usually separate |
| Ideal for beginners | Yes | Less so |
Overall, I’d say the user experience is smooth and beginner-focused, but developers or agencies managing complex environments may prefer upgrading to VPS or dedicated hosting for more control.
⭐ Domain Services & Management – 4.2/5
Domain services are one of Heart Internet’s strongest areas, and it shows. They’ve been offering domains since 2004, and the platform feels mature, reliable, and well-thought-out. I’ve used Heart Internet both for single-domain registrations and for managing multiple domains at once, and the experience has been consistently positive.
Domain prices are competitive, especially during promotions, with .uk and .co.uk domains available from £5.99/year. More importantly, the Domain Control Panel gives you full control without hidden fees.
What I found most useful:
- Manage single or multiple domains from one dashboard
- Full DNS record control (MX, TXT, SPF, CNAME, SRV)
- Easy transfers in and out with no extra charges
Domain Pricing Overview
| Domain Extension | Standard Price | Promotional Price |
|---|---|---|
| .co.uk / .uk | £9.99/year | £5.99/year |
| .com / .net | £13.99/year | £9.99/year |
Heart Internet also offers Domain Credits, which are ideal if you manage domains in bulk. You purchase credits in advance and use them later for registrations or renewals at discounted rates.
Domain Credits Savings Example
| Credits Purchased | Price per Domain | Typical Saving |
|---|---|---|
| 5 domains | £7.99 | £10 saved |
| 25 domains | £5.99 | £100 saved |
| 100 domains | £4.99 | £500 saved |
For agencies, resellers, or developers, this system offers excellent long-term value and simplifies domain management significantly.
⭐ Nameservers & DNS Configuration – 3.8/5
Heart Internet provides solid DNS and nameserver tools that cover the needs of most users. From my experience, DNS changes are easy to make, clearly labelled, and don’t require technical guesswork.
You can configure:
- Nameservers (internal or external)
- Standard DNS records (A, MX, TXT, CNAME, SPF, SRV)
- Domain and email forwarding
- Third-party integrations like Google Workspace or Microsoft 365
The interface is clean and functional, but not particularly advanced. DNS changes usually propagate within a few hours, though I’ve occasionally seen it take longer during busy periods.
DNS Features Overview
| DNS Feature | Available |
|---|---|
| Custom nameservers | Yes |
| External DNS support | Yes |
| Email authentication (SPF/DKIM) | Yes |
| DNSSEC | No |
| Advanced TTL controls | Limited |
For most website owners, freelancers, and small businesses, this level of DNS control is more than sufficient. However, advanced users may notice the absence of deeper DNS tools such as zone file editing or DNSSEC.
In short, Heart Internet’s DNS system is reliable, easy to manage, and cost-effective, but it’s clearly designed with mainstream users in mind rather than network specialists.
⭐ Security Features – 4.0/5
Security is one of those things many only think about when it goes wrong, but with Heart Internet, I found it’s taken seriously right out of the box.
Every shared hosting plan includes a free SSL certificate for the first year (worth £49.99), which is automatically added at checkout during promotions like the current Jan26 offer. For me, having SSL by default is a big win, especially for clients who run eCommerce or login-protected sites.
There are also:
- Daily malware scans (included in WordPress plans)
- Built-in anti-virus and spam protection for email
- Optional paid SSL certificates for extended validation (EV)
What stands out most is the environmental commitment; every hosting plan is powered by 100% renewable energy, verified by the Green Web Foundation. While this doesn’t directly affect cybersecurity, it’s a valuable addition for eco-conscious users and businesses.
SSL Certificate Options at Heart Internet
| SSL Type | Price (First Year) | Encryption Strength | Features |
|---|---|---|---|
| Standard | £49.99 | SHA-2, 2048-bit | Padlock, HTTPS |
| Organisational | £89.99 | SHA-2, 2048-bit | Company name on cert, reissues |
| Extended | £249.99 | SHA-2, 2048-bit | Green bar, identity verification |
Room for improvement?
There’s no mention of firewall management, two-factor authentication, or server-level WAF (Web Application Firewall) for shared users, which are generally reserved for VPS or dedicated plans. Still, for the average UK website owner, what’s included is more than enough.
⭐ Email Hosting & Tools – 4.1/5
Email is still central to many businesses, and I was genuinely surprised by how affordable and robust Heart Internet’s business email plans are. Starting at just £0.99/month (plus VAT), even the entry-level plan includes everything you’d expect.
Here’s what I liked during my testing:
- POP/IMAP access (so I could use any email client)
- Webmail that’s responsive and mobile-friendly
- Anti-spam and antivirus built in
- Calendars, contacts, and task tools
For teams, the Professional plan includes shared mailboxes and collaboration tools, starting at £2.99/month. And during the Jan 26 sale, there’s a hefty 75% discount on email bundles, a fantastic deal if you’re running a growing team.
Email Plan Comparison
| Plan Type | Price (First Month) | Mailbox Size | Collaboration Features |
|---|---|---|---|
| Essential Business | £0.99 + VAT | 5GB | Basic tools only |
| Professional Business | £2.99 + VAT | 25GB | Shared calendar/tasks |
One nice extra: Heart Internet lets you connect your domain to your email address, giving your communications a far more professional look. Setting this up through their control panel took less than five minutes in my experience.
If you’re a solo freelancer or a team looking for a budget-friendly but reliable email provider, Heart Internet ticks the right boxes.
⭐ Customer Support & Contact Options – 4.2/5
Support is often what separates a good hosting provider from a frustrating one. Heart Internet offers seven-day support, which I personally tested multiple times via their ticket system and live chat. Each time, the responses were friendly and surprisingly fast.
You’ll also find a comprehensive Support Database, something I found handy for step-by-step tasks like SSL installation or WordPress setup. However, it’s important to note: there’s no phone support.
From my experience, this isn’t necessarily a drawback:
- Tickets were resolved within 24 hours
- Live chat was available most of the day
- The support staff seemed knowledgeable, especially on DNS and migrations
They also provide support for domain issues, VPS and email, something not all hosts include unless you’re on a premium plan.
Heart Internet Support Channels
| Support Type | Availability | Best For |
|---|---|---|
| Support Tickets | 7 days a week | Technical or billing queries |
| Live Chat | During UK business hours | Quick general help |
| Knowledge Base | 24/7 access | Self-service guides and tutorials |
| Phone Support | Not Available | Not provided |
The only real downside is no immediate escalation via phone, which could be a factor if you’re running a mission-critical site and prefer voice contact.
Overall, I found the support team to be helpful, polite, and quick to assist, which is exactly what I want from a UK-based host.
⭐ Developer-Focused Features – 4.3/5
Although Heart Internet doesn’t market itself as a “developer-first” hosting platform, I found it surprisingly accommodating for web professionals and tech-savvy users. From file access to control panels, most tools I needed to manage websites and apps were in place.
Some features I found particularly useful include:
- SSH access on VPS and dedicated servers (not available on shared hosting)
- Full DNS zone control via the Control Panel
- One-click installations for WordPress, Joomla, and other CMS platforms
- Cron job scheduling
- FTP and file manager access
The ability to manage domain DNS records with precision, including CNAME, MX, TXT, and SRV entries, is particularly beneficial for projects requiring custom configurations like linking domains to third-party services.
Developer Tools at a Glance
| Feature | Available On | Notes |
|---|---|---|
| SSH Access | VPS, Dedicated Servers | Not available on shared hosting |
| One-click CMS Installers | Shared, VPS, WordPress plans | WordPress, Joomla, more |
| Git Integration | Not natively supported | Can set up manually on VPS |
| Custom Cron Jobs | All plans | Useful for scheduled scripts |
| Database Access | All plans | MySQL, with phpMyAdmin |
The lack of Git or staging environments on lower-tier plans may be a drawback for advanced users. However, if you’re working with multiple websites or handling client projects, Heart Internet’s VPS or WordPress Pro plans offer the flexibility and power you need.
⭐ Service Limitations & Reported Issues – 3.9/5
No provider is perfect, and Heart Internet is no exception. Over the years, the platform has received mixed feedback on a few aspects, mostly around uptime dips, performance inconsistencies, and delayed support responses during peak hours.
Here’s what I noticed personally and from user feedback:
- Shared hosting can be slower during peak traffic
- No phone support, which some users expect
- Occasional reports of downtime (though rare in my testing)
- Some advanced features are locked behind higher-priced plans
Heart Internet doesn’t currently advertise a guaranteed uptime SLA for shared hosting, which might be concerning if you’re hosting business-critical websites. However, their datacentres use hardware from Dell, Cisco, and HP, which adds a layer of credibility to their infrastructure.
Commonly Reported Limitations
| Limitation | Severity | Comments |
|---|---|---|
| No Phone Support | Medium | Limited to chat and ticketing |
| Speed on Shared Hosting | Low to Medium | Depends on site type and traffic |
| Git/Staging Environment | Medium | Lacking for dev-heavy projects |
| Uptime Reporting | Medium | No public real-time stats |
| Advanced Features Access | Medium to High | VPS and Pro plans offer full access |
Despite these, Heart Internet remains a solid mid-range hosting option for UK users who want affordability without sacrificing too much on features or control.
⭐ Ownership & Company Background – 4.6/5
Founded in 2004, Heart Internet is one of the most established hosting providers in the UK. With over two decades of operation, it has built a reputation for affordability and a strong support system for individuals, SMEs, and developers alike.
The company is now part of Host Europe Group (HEG), which was later acquired by GoDaddy, a global leader in domain and hosting services. This connection brings with it an extensive support network and a scalable infrastructure that spans internationally.
What gives Heart Internet added credibility in my eyes:
- UK-based datacentres and offices (with local support staff)
- GDPR compliance and customer data protection
- Consistent updates and tech upgrades across its platforms
Company Overview
| Founded | 2004 |
|---|---|
| Headquarters | West London, UK |
| Parent Company | GoDaddy (via HEG acquisition) |
| Focus Areas | Hosting, Domains, VPS, Email |
| Target Audience | UK-based SMEs, Developers |
In my personal experience, the local feel combined with global backing is a strong selling point. You get the benefit of accessible, localised service while knowing the infrastructure behind it is backed by one of the largest internet services companies in the world.
Is Heart Internet’s Customer Support Helpful and Reliable?
When it comes to hosting providers, support can make or break the experience, especially when you run into issues at odd hours. I’ve personally tested Heart Internet’s customer support multiple times over the last year, and while it’s not perfect, it does offer consistent, competent help.
How Can You Reach Support?
Heart Internet offers support 7 days a week via:
- Ticketing system (requires login)
- Live chat (only available if cookies are accepted)
- Support database (useful self-help articles)
There’s no phone support, which some users might find limiting, particularly if they prefer speaking to someone during technical emergencies.
My Personal Support Experience
I’ve submitted tickets for both general queries and technical issues. Here’s a quick summary of my experience:
- Response Time: Usually within a few hours (longer on weekends)
- Agent Knowledge: Above average; most responses were technically sound
- Resolution Time: Ranged from immediate to 24 hours depending on complexity
- Tone and Helpfulness: Professional, not overly robotic
While it doesn’t match the instant support you might get from premium hosts like SiteGround or Krystal, Heart Internet’s team is helpful when you reach them, and I never felt like my issues were brushed off.
Support Verdict:
Reliable enough for most users, especially if you don’t mind working through tickets. However, a 24/7 phone option or faster live chat would elevate the experience significantly.
What Common Issues or Limitations Do Heart Internet Users Face?
Heart Internet does well in many areas, but based on my experience and extensive community research, it does have a few recurring issues that users should be aware of.
Most Frequently Reported Complaints
From forums like Reddit, Trustpilot, and hosting-specific communities, here are the top concerns users have:
- Billing Issues: Unexpected renewal rates are a recurring complaint. Users often miss the fine print that discounts apply only for the first year.
- Slow Shared Hosting: On peak traffic days, shared hosting performance tends to dip, especially for heavier WordPress sites.
- No Phone Support: As mentioned earlier, the absence of direct phone support is a sore point for business users.
- Migration Limitations: Free site migration is limited to just 1 basic migration, which isn’t ideal for those managing multiple sites.
Common Frustrations Summary Table
| Issue | User Frustration Level | Notes |
|---|---|---|
| Renewal Pricing Surprises | High | Clearer upfront pricing would help |
| Performance on Shared Plans | Medium | Acceptable for small sites, not for scaling |
| No Phone Support | Medium to High | Can be frustrating in urgent situations |
| Support Response Times | Low to Medium | Better during weekdays |
| Lack of Advanced Dev Tools | Medium | Missing Git, staging on low-tier plans |
Areas for Improvement:
Heart Internet could drastically improve its overall user perception by:
- Being more transparent with renewal pricing
- Enhancing its shared hosting infrastructure
- Adding phone-based support or improving live chat availability
What Are Users Saying About Heart Internet?
I scoured Trustpilot, Reddit, and UK-based web hosting forums to get a well-rounded view of public sentiment toward Heart Internet.
Trustpilot Rating:
As of writing, Heart Internet holds a TrustScore of around 3.6 out of 5, based on hundreds of reviews. While this isn’t terrible, it does suggest a mixed bag of user experiences.
What People Praise:
- Affordable first-year pricing
- Solid uptime for most basic websites
- Support team knowledge once contact is established
- Domain control features and renewal alerts
What People Criticise:
- Billing transparency, especially around renewal prices
- Downtime on shared servers
- Live chat is hard to access
- Slow ticket responses during peak periods
Summary of Community Sentiment
| Source | Sentiment Score | Notes |
|---|---|---|
| Trustpilot | 3.6/5 | Mixed; trending towards average |
| Neutral to Slightly Negative | Some strong opinions on support delays | |
| Hosting Forums | Neutral | Balanced technical discussions |
Overall, most users agree that Heart Internet is a good budget option, especially for those who need simple, reliable hosting without enterprise-level demands. However, seasoned developers or growing businesses may find it lacking in scalability and support for responsiveness.
How Does Heart Internet Compare to Other Hosting Providers?
Heart Internet vs. 20i
20i is often viewed as a strong competitor, especially for resellers and developers who need scalability and developer-friendly tools.
| Feature | Heart Internet | 20i |
|---|---|---|
| Ownership | Owned by team under GoDaddy Group | Independent, UK-founded |
| Hosting | Shared, WordPress, VPS, Dedicated | Shared, Reseller, VPS, WordPress |
| SSL Certificates | 1 free per site | Unlimited free SSLs |
| Mailbox Storage | 5GB–10GB (depends on plan) | 10GB standard per mailbox |
| Support | 7-day ticket/chat | 24/7 UK-based live chat |
| Auto-Scaling | Not included | Yes – autoscaling cloud hosting |
| Best For | Basic business and blog hosting | Agencies, resellers, and developers |
Heart Internet vs. Fasthosts
Both are well-established UK brands, but Fasthosts has a broader infrastructure and more business hosting options.
| Feature | Heart Internet | Fasthosts |
|---|---|---|
| Years in Operation | Since 2004 | Since 1999 |
| Domains Hosted | 500K+ | 1.1 million+ |
| Hosting Plans | Shared, VPS, Dedicated | Shared, VPS, Cloud, Dedicated |
| Control Panel | Custom (eXtend) | Custom |
| Backup Options | Daily on WordPress plans | Daily backups available on all |
| Support | 7-day ticket/chat | 24/7 phone and chat |
| Focus | Small businesses, bloggers | SMEs, enterprises |
Heart Internet vs. SiteGround
SiteGround is often recommended for WordPress users due to performance and tools, but it comes at a premium price.
| Feature | Heart Internet | SiteGround |
|---|---|---|
| Hosting Type | Shared, WordPress, VPS | Shared, Cloud, WordPress |
| WordPress Features | Basic (no staging on entry plans) | Advanced (staging, Git, caching) |
| Price Range | £3.39–£11.89/mo | Starts from ~£10.99/mo |
| Uptime | 99.9% SLA | 99.99% SLA |
| Performance | Good for static and low-traffic sites | Optimised for dynamic sites |
| Support | 7-day chat/ticket | 24/7 expert live chat |
| Best For | Price-conscious users | Performance-focused WordPress users |
Heart Internet vs. Krystal Hosting
Krystal is a 100% UK-owned hosting company known for strong support and eco-friendly operations, similar in price, but more modern in tech.
| Feature | Heart Internet | Krystal |
|---|---|---|
| Ownership | Part of GoDaddy Group | 100% UK-owned, independent |
| Hosting Type | Shared, VPS, Dedicated | Shared, Cloud, Reseller |
| Green Hosting | Yes – renewable energy | Yes – powered by renewable energy |
| Support | Ticket/chat (7-day) | 24/7 UK-based support |
| Control Panel | eXtend | cPanel/Onyx |
| SSD Storage | Up to 500GB SSD | NVMe SSD standard |
| Standout Offer | Free domain + SSL | Free daily backups, migrations |
Heart Internet vs. Hostinger
Hostinger is a global budget host with aggressive pricing and modern UI, but not UK-based.
| Feature | Heart Internet | Hostinger |
|---|---|---|
| Pricing | From £3.39/mo | From £1.99/mo (intro offer) |
| Hosting Locations | UK & EU | Global (US, UK, Asia) |
| Interface | eXtend (custom) | hPanel (modern UI) |
| From 99p/month | Included with most plans | |
| Support | Chat & ticket | 24/7 live chat |
| WordPress Tools | Basic | Advanced with caching/staging |
| Best For | Local UK clients | Budget users worldwide |
What Do I Think of Heart Internet? (My Personal Experience & Verdict)
Having used Heart Internet for hosting multiple small business websites and a personal blog, I’ve had a chance to test its real-world performance, support, and tools.
Pros (from hands-on usage):
- Affordable first-year pricing, especially with deals like 20% off and free SSL + domain
- Very easy domain and email management
- Hosting packages powered by 100% renewable energy
- No surprise hidden charges on setup or transfer (a big plus)
Cons (in real-world use):
- Performance dips during traffic surges (on shared hosting)
- Support response times aren’t always fast enough for time-sensitive needs
- Advanced tools like staging and Git aren’t readily available on lower-tier plans
Who Should Use Heart Internet?
- Freelancers, bloggers, and small businesses looking for affordable UK-based hosting
- Users who value domain management and easy renewals
- Those who don’t require phone support or rapid live assistance
Who Should Probably Look Elsewhere?
- Agencies managing multiple high-traffic websites
- Developers needing staging environments or automated CI/CD tools
- Businesses needing instant support at odd hours
Final Recommendation:
Heart Internet is a solid UK-based hosting provider with great beginner features and reliable infrastructure. It’s ideal for those starting out or managing lightweight sites. If you’re willing to upgrade later or don’t mind a few trade-offs for affordability, it’s a respectable option.
My Verdict: 4.2/5
FAQs
What is Heart Internet’s contact method for support?
Support is available through a Support Ticket system and Live Chat after logging in. There’s no direct phone line.
Can I get a refund from Heart Internet?
Yes, there is a 30-day money-back guarantee for most hosting services if you cancel early.
Does Heart Internet allow free website migration?
Yes, all annual hosting plans include 1 free basic migration.
Is Heart Internet good for WordPress hosting?
Yes, they offer tailored WordPress hosting packages with staging sites, daily backups, and malware scans.
Does Heart Internet include email with domains?
Yes, annual plans come with free email hosting for the first year.
Can I use Heart Internet for ecommerce websites?
Absolutely. The Ecommerce Hosting plan includes WooCommerce support, backups, SSL, and unlimited storage.
Can I transfer domains to/from Heart Internet?
Yes, you can transfer domains easily using their Control Panel. Bulk transfer options are also available.
