How Easy Is It to Cancel Fasthosts?

As someone who’s dealt with Fasthosts directly, I can tell you from personal experience, cancelling Fasthosts is far from easy.

Despite being a well-known UK hosting provider, the process is not user-friendly and often leaves you stuck in renewal loops or chasing customer support for confirmations. If you’re wondering whether it’s simple to cancel your Fasthosts account, the short answer is no, it’s unnecessarily difficult.

Here’s what you need to know:

• There’s no obvious “Cancel” button in your dashboard
• You must give 30 days’ notice, even for monthly services
• Renewals can still go through despite contact or cancellation attempts
• Support often takes time and may not fully cancel all services
• You’ll need persistence and proof of everything

Why Does Cancelling Fasthosts Feel So Complicated?

Cancelling services should be as simple as clicking a button, but that’s not the case with Fasthosts. From the moment you attempt to end a service, you’re met with a lack of clarity.

The control panel doesn’t offer an obvious “cancel” option, leaving many users unsure where to start. Even experienced users find themselves confused by the fragmented dashboard layout, where hosting, domains, emails, and additional services are managed in separate areas.

What’s worse is the dependency on contacting support manually. Instead of offering a clean, self-service cancellation path, Fasthosts forces users to email or call, making the process feel outdated and unnecessarily complex.

What Are Fasthosts’ Actual Cancellation Terms, and Are They Fair?

According to Fasthosts’ general terms, most services require a 30-day written notice to cancel. While that sounds fair on paper, there’s a significant catch: Fasthosts bills monthly services every 28 days, not every calendar month. This misalignment means users may think they’re cancelling in time, only to find out a new billing cycle has already started.

Another issue lies in auto-renewals. Even if you try to cancel a few days before your service ends, the notice period often isn’t considered valid unless it’s well in advance, meaning you get charged for another full period.

Term/Policy	Fasthosts’ Approach	Industry Standard
Monthly billing cycle	Every 28 days	Every 30–31 days
Cancellation notice	30 days, written	Instant to 30 days
Auto-renewal	Enabled by default	Optional
Cancellation method	Email/phone only	Self-service (in most)

The difference between policy and real-world execution leads to frustration, especially when users unknowingly get locked into another payment.

What Customers Say About the Fasthosts Cancellation Process?

Feedback from forums and review platforms paints a troubling and consistent picture: Fasthosts’ cancellation process is riddled with delays, miscommunication, and ongoing charges, even after explicit requests to cancel.

I personally experienced a drawn-out process, after emailing twice and calling their support line, I still waited several days for a vague confirmation email. Even then, it only applied to one service, leaving other products on my account active and set to auto-renew.

This experience is echoed across online platforms. Here’s what other users are saying: Real User Reviews:

Reddit — TheDireMaster

“Impossible to cancel VPS on Fasthosts without phoning support. There’s no way to cancel on the web panel and they say the service remains active and still charge you even if I remove the PayPal agreement.”

Trustpilot — Idris Salik, December 21, 2025

“I asked Fasthost to cancel my subscription but they continued to charge me. I’ve asked for a refund after they got my name wrong several times too, they still haven’t even bothered to reply.”

These examples highlight a lack of self-service tools, slow responses, and ongoing billing, even after cancellation requests. If you’re trying to cancel, be prepared to follow up and insist on written confirmation, otherwise, you may still be charged.

Why Do Charges Continue Even After You Try to Cancel?

This is perhaps the most infuriating part of the entire experience. Many customers, including myself, believed cancelling via support was enough, only to be charged again the next month. The core of the issue lies in auto-renewals, which are enabled by default and require you to manually switch off for each individual service.

If you don’t explicitly turn off renewals in your dashboard, cancelling via email or call may not stop the next billing cycle. Even cancelling your card doesn’t always help, invoices are still issued, and overdue balances may accumulate.

Common Scenarios Where Fasthosts Continues Charging:

Action Taken	Outcome
Emailed support but didn’t disable auto-renewal	Service renewed & charged again
Cancelled card/PayPal agreement	Invoices still generated; may lead to collection issues
Missed 30-day notice window	Full charge for next billing cycle
No written confirmation received	Fasthosts assumes service still active

It’s not just a billing issue, it’s about trust and transparency, both of which Fasthosts fails to uphold in this regard.

How Do I Actually Cancel Fasthosts the Right Way?

To help others avoid what I went through, here’s the correct process to cancel Fasthosts effectively:

• Log into your control panel and go to the “Billing” or “Services” section.
• Disable auto-renewals for every active service, domains hosting, VPS, and add-ons.
• Email support@fasthosts.com or call 0333 0142 700 with your account number and support code.
• Clearly state that you are giving 30 days’ notice for full cancellation.
• Request written confirmation and keep a record of your communication.
• Monitor your account to ensure no further invoices are generated.

It’s important to follow up, support may confirm cancellation of one service while ignoring others. If you’re researching alternatives or want a clearer picture of how other hosting providers handle billing, renewals, and customer support, for more information, read our full Fasthosts review to see how its cancellation process and transparency compare.

Conclusion

From my experience, cancelling Fasthosts shouldn’t be this difficult, but it is. The core issue isn’t their policy itself, but how it’s applied.

Lack of clear tools, misleading billing cycles, and passive-aggressive support make users feel trapped rather than served.

I hope this guide saves others from the hassle I went through. If you’re planning to leave Fasthosts, be prepared, stay persistent, and don’t consider it cancelled until you receive written confirmation for every service.